Site: The Brigham and Women's Hospital, Inc.

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

 

Job Summary

Responsible for enhancing the overall patient and visitor experience within a healthcare setting. This position involves serving as a liaison between patients, families, and hospital staff, providing exceptional customer service, and ensuring a welcoming and supportive environment. This role also assists with patient navigation, addresses concerns, and promotes a positive hospital image.

 

Qualifications

High School Diploma or equivalent required.An associate's degree is preferred.Experience in customer service, healthcare, or a similar setting is preferred.Exceptional interpersonal and communication skills, with a strong focus on customer service.Ability to handle sensitive situations with empathy and professionalism.Strong problem-solving skills and the ability to work under pressure.Proficiency with office software (e.g., Microsoft Office Suite) and general administrative tasks.Ability to work collaboratively with teams and departments.

Schedule: PART-TIME, 10 HOURS, WEEKENDS ONLY.

Responsibilities:

Greet patients, visitors, and staff with a warm and professional demeanor.Assist patients and visitors with navigation within the hospital, including directions to departments, facilities, and services.Address and resolve patient and visitor inquiries, concerns, and complaints promptly and empathetically.Assist patients with check-in and check-out processes, ensuring a smooth and efficient experience.Act as a liaison between patients, families, and hospital staff, ensuring clear and effective communication.Inform patients and visitors about additional hospital services and programs that benefit them.

 

Additional Job Details (if applicable)

 

Remote Type

Onsite

 

Work Location

75 Francis Street

 

Scheduled Weekly Hours

10

 

Employee Type

Regular

 

Work Shift

Day (United States of America)

 

Pay Range

$17.36 - $23.80/Hourly

 

Grade

2

 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

 

EEO Statement:

The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

 

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.