Sentara Health is seeking to hire a qualified individual to join our team as a Hospital Emergency Dispatcher.

This position is on-site in Harrisonburg, Virginia.

Position Status: Hiring for full-time nights

Position Location: Rockingham Atrium- Harrisonburg, VA

Standard Working Hours: 7:30PM - 6:00AM. 4 - 10 hour shifts. Rotating weekends. Must work 3 holidays.

Overview

Sentara Communications Assistants play a critical role within the organization facilitating all emergent and non-emergent communication both externally and internally. Our Centralized Hospital Communications Center is responsible for all Sentara Hospitals and free-standing emergency departments. (Currently 12 hospitals and 4 FSEDs). Emergency Call facilitation will include but is not limited to receiving, activating, and tracking complex emergency alerts such as Security, Facility and Medical Alerts. When processing emergency alerts, in addition to making overhead announcements, you will activate paging groups, contact on-call providers and teams, coordinate and track responses from physicians, specialized nursing teams, air and ground transport, and others. Some of our most serious emergencies will include activating the Sentara Emergency Notification system for mass notifications. Internal call facilitation will generally include utilizing complex on-call schedules with escalations and facilitating nurse to physician and physician to physician communication to include emergent consultations. Will assist with training new employees when needed and additional duties as assigned.

Previous healthcare and high-volume multi-line phone office setting experience preferred. Understanding medical terminology preferred. .

Education

High school diploma or equivalent

Certification/Licensure

No specific certification or licensure requirements

Experience

Two years customer service experience Required

Two years call center experience Required

Must have experience in emergency management and/or 911 emergency dispatch

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is:$17.31 - $28.85. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.