**Overview** **Expand Access. Build Partnerships. Transform Care.** The Office Coordinator plays a vital role in supporting daily branch operations and ensuring compliance with non-clinical policies and practices. This position is key to maintaining accurate medical records, coordinating patient care, and providing essential administrative support to the hospice team. **Essential Functions of the Position** + Maintain and close medical records per policy. + Review records to ensure compliance with documentation standards. + Identify and obtain missing chart information, including physician signatures and other required documentation. + Manage appropriate release of information, including obtaining authorizations and distributing copies. + Collaborate with clinical staff to support timely admissions. + Conduct medical record audits as requested. + Purge closed cases, prepare records for archival, and maintain the master patient index. + Participate in hospice quality assessment and performance improvement programs. + Oversee tactical HR processes, contracts, and personnel files for staff and contractors. + Support branch leader with new hire orientation and onboarding. + Serve as a resource connecting staff to IT, HR, and Compliance as needed. + Prepare weekly schedules, review for productivity and geographic efficiency, and coordinate with the Executive Director for approval. + Coordinate interdisciplinary team meetings and manage care coordination communication. + Provide administrative support including answering phones, ordering supplies, and data entry. + Process accounts payable and route invoices as needed. + Complete annual compliance training and attend in-services as required. + Perform other duties as assigned. **About You** **Education** + High school diploma required. **Experience** + Minimum of three years of experience in the healthcare industry. + Strong preference for medical records experience. **Skills & Qualifications** + Proficiency in Microsoft Office Suite and Electronic Medical Records systems (HomeCare HomeBase preferred). + Strong organizational, record keeping, filing, typing, and time management skills. + Excellent oral and written communication skills. + Ability to adapt to changing tasks with flexibility and professionalism. + Strong interpersonal skills with the ability to communicate effectively across diverse backgrounds. + Demonstrated maturity, cooperation, and tact in the workplace. **We Offer** **Benefits for All Associates (Full-Time, Part-Time & Per Diem):** + Competitive Pay + 401(k) with Company Match + Career Advancement Opportunities + National & Local Recognition Programs + Teammate Assistance Fund **Additional Full-Time Benefits:** + Medical, Dental, Vision Insurance + Mileage Reimbursement or Fleet Vehicle Program + Generous Paid Time Off + 7 Paid Holidays + Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care) + Education Support & Tuition Assistance (ASN to BSN, BSN to MSN) + Free Continuing Education Units (CEUs) + Company-paid Life & Long-Term Disability Insurance + Voluntary Benefits (Pet, Critical Illness, Accident, LTC) **Apply Today – Help Us Transform Care Together.** **Legalese** + This is a safety-sensitive position + Employee must meet minimum requirements to be eligible for benefits + Where applicable, employee must meet state specific requirements + We are proud to be an EEO employer + We maintain a drug-free workplace ReqID: 2025-127297 Category: Branch Admin and Clerical Position Type: Full-Time Company: Gentiva Hospice