Company:

Compassus

 

Position Summary

The Hospice Director of Business Office Solutions is responsible for modeling the Compassus values of Compassion, Integrity, Excellence, Teamwork, and Innovation and for promoting the Compassus philosophy, using the 6 Pillars of Success as the foundation. S/he is responsible for upholding the Code of Ethical Conduct and for promoting positive working relationships within the company, among all departments, and all external stakeholders. The Hospice Director of Business Office Solutions is accountable for teaching the Business Office Manager and Business Office Coordinator related operational activities of the program in accordance with hospice policy and procedure, including but not limited to, billing for reimbursement, payroll, and administrative quality improvement. This role will work to improve operational efficiency and compliance while providing education and support to both new and existing locations on all aspects of Compassus processes, polices and applicable clinical software in a professional, clear, and concise way. The integration activity may require both onsite and remote support based on need. Remote Assignments are occasional and delegated by Supervisor.

High Volume Travel Schedule (Monday-Friday with occasional weekend support) 75% or greater - nationwide

Position Specific Responsibilities

• The Hospice Director of Business Office Solutions will travel to programs at the direction of their supervisor and will also provide remote program assistance virtually as directed. They will be responsible for training of new Business Office Managers (BOM), Business Office Coordinators (BOC), Admission Coordinators (AC) and Team Coordinators (TC). Office staff will be trained using the role-specific materials per discipline; additional training will include, but not limited to:How to use EMR and other systems for patient and billing support.Process for maintaining updated financial records, including accounts payable, deposits, contributions, etc.How to process and document contributions and memorials for the foundations for the specific program.How to process billing batches.How to process claims and invoices before sending to Accounts Payable.What is needed and how to work with long-term care facilities’ billing departments.How to maintain records and ensure accuracy of billing for pharmacy, medical supplies, etc., as directed.How to order office supplies, forms, collateral materials, logo wear, and medical supplies and equipment as directed.Develop and present effective education modules.Troubleshoot questions/concerns presented by staff, seek appropriate avenues for resolution, and see through to resolution.Identify areas of improvement, develop solutions, and advise team on compliance and efficiency while ensuring they adhere to best practices.This position serves as a subject matter expert and may provide training and support for operational processes for clinical and non-clinical roles.Maintains up-to-date knowledge of policy changes, process changes, home office department updates, regulatory updates, and other general company information.

• Trains BOM/BOC in the onboarding and orientation of new colleagues using role-specific materials and tasks that fall under the responsibility for the BOM/BOC:Orientation.Payroll.Personnel file (Workday).SABA learning management system.Photo for identification badge.Systems for managing patient care and billing.Creates and maintain confidential records, such as the Program’s personnel files in Workday, Candidate Information Sheets, and Employment Applications.Records Retention Policy including personnel files, clinical files, and business files.How to use Workday, which includes how to track and ensure the updating of colleague professional licenses, automobile insurance, in-service training, contract renewals, and physician licenses through personnel file audit policy.How to processes payroll according to Company procedures.How to be communication liaison between colleagues and candidates/applicants and the Human Resources and Payroll staff to facilitate recruiting, on-boarding, payroll, HRIS, benefits, etc.How to initiate personnel requisition, provide application and background release forms to recruiter, and communicates candidate status to hiring supervisor.Train office BOC/BOM, TC and AC how to prepare for regulatory review for both State and CHAP.Teaches office colleagues how to maintain and serves as resource for troubleshooting on all office and technology equipment such as phones, tablets, laptops, copiers, etc.How to maintain inventory records on Program equipment. BOC/BOM will also need to track equipment that deployed to colleagues (such as cell phones and tablets) in Workday.How to review and document census changes and where to send this information.

• Performs other duties as assigned.

 

Education and/or Experience

Bachelor's degree preferred.At least five (5) years of experience in office management or related experience required.At least five (2) years of experience in Hospice or Home Health office management or related experience required.HomeCare HomeBase EMR experience preferred.

Skills

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from leaders, team members, investors, and external parties. Strong written and verbal communications.Other Skills and Abilities: Ability to understand, read, write, and speak English. Articulates and embraces integrated healthcare at home philosophy.

Physical Demands and Work Environment: The demands of this role necessitate a team member to effectively perform essential functions. Adaptations can be made to accommodate team members with disabilities. Regular standing, walking, and manual dexterity are fundamental, along with the ability to lift and move objects up to 25 pounds. Visual acuity requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. This description provides a general overview and may vary by role and department, capturing the nuanced demands and conditions inherent to positions in our organization.

At Compassus, including all Compassus affiliates, diversity, equity, and inclusion are fundamental to our Pillars of Success. We are committed to creating a fair work environment where our team members feel welcomed, highly valued, and respected. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Build a Rewarding Career with Compassus
At Compassus, we care for our team members as much as we care for our patients and their families. Through our Care for Who I Am culture, we show compassion, respect, and appreciation for every individual. Embark on a career that cares for you while you care for others.

Your Career Journey Matters
We’re dedicated to helping you grow and succeed. Whether you’re pursuing leadership roles, specialized training, or exploring new career paths, we provide the tools and support you need to thrive.

The Compassus Advantage
•  Meaningful Work: Make an impact every day by honoring the quality of life of our patients, supporting them and their families with compassion, and creating moments that truly matter. 
• Career Development: Access leadership pathways, mentorship, and personalized professional development.
• Innovation Meets Compassion: Collaborate with a supportive team using the latest tools and technologies to deliver exceptional care.
• Enhanced Benefits: Enjoy competitive pay, flexible time off, tuition reimbursement, and wellness programs designed for your well-being.
• Recognition and Support: Be celebrated for your contributions through recognition programs that honor your dedication.
• A Culture of Belonging: Thrive in a culture where you can be your authentic self, valued for your unique contributions and supported in a community that embraces diversity and inclusion.

Ready to Join?
At Compassus, your career is more than a job—it’s an opportunity to make a lasting impact. Take the next step and join a team that empowers you to grow, innovate, and thrive.