What will you do?    Franchisee management (10-15) on key deliverable of Install & Services.  Planning network to the new area post on-boarding of new Franchisee  Enabling him to deliver the network in stipulated time  Updating network in GIS  Ensuring customer experience by -
- End to end ownership of any SR assigned (Voice + DSL + Data) Product
-Maintaining SLA parameter and ensure resolution of SR within timeline.
- Ensure minimizing of repeat/re-open fault cases and make analysis to prevent such cases. Ensuring that franchisee is managing appropriate level of inventory & deploying the standard quality of materials Maintaining access network with help of other verticals O&M / Preventive maintenance of Access equipment Ensuring high network uptime with help of support from various sstackholders   Co-ordinate with various stake holders with timely communication on challenges faced. Handle escalation from internal and external customers. Quality & Process Compliance, Team Building & Driving Skills, Ensuring timely audits. Identify Proactive Network Rehabilitation opportunities. Monitor team performance and propose improvement plan. Training for support & skill sets development of franchisee manpower. Training of the franchisees’ resources so that work performed as per SOP of Airtel Coordination with cross functional teams CE/NOC/O&M to provide faster resolutions.   Our Culture Code   All work and no play isn’t how we do things at Airtel. Here, innovation is a way of life and we believe that a dynamic and friendly environment helps our employees strike a healthy work-life balance. In fact, a defining characteristic of life at Airtel is a fun, youthful and vibrant work culture   You are an ideal FIT if you have    Hands on working experience on FTTH  Exposure to planning, deployment, Install, Fault repair and O&M  Knowledge of LAN/WAN/Networking   Knowledge of Modem/Router and various newer technologies  Should have been worked as team leader with minimum 5 team members  Should be capable of Liasoning with different agencies and operators.   Independent Problem resolution skills  Experience of handling 5-10 vendors at a time  Should be willing to work in field on 24*7 basis if required.  Organized and self – motivated.  Knowledge sharing