Description

The FNMA(Fannie Mae)/FHLMC(Freddie Mac) Claims Specialist performs all tasks associated with reimbursement claims filed with FNMA and FHLMC.  The process includes compiling the documentation and information needed to prepare the claim, preparing the claim, working within specific internal and government applications to identify allowable expenses and timelines when filing the claim; inclusive of claim preparation of incentive claim proceeds for completed loss mitigation workouts. This role is responsible for analyzing funds advanced on a mortgage and determining what can be reimbursed by FNMA and FHLMC.   This position requires the application of various complex methods, procedures, and knowledge of the business unit’s product(s) and system application(s) such as LoanSphere Claims. Qualified candidate will need to be efficient with property preservation functions as well as have knowledge in all areas of default mortgage.

This role performs routine, complex analytical review of data and/or documentation which may include customer data and/or review for fraud/risk activities and/or perform moderately complex analysis to identify and resolve process-level issues. May assist in developing and implementing policies, procedures, and training materials to maximize efficiency. May manage projects requiring coordination with other teams, process improvement projects and may perform other such duties as assigned including trouble shooting operational issues.

May serve as subject matter experts with vendor relationships and serve as business unit liaison with other departments. May serve as point person for more junior team members.  Collect, review and analyze data and/or documentation to ensure compliance with department SLAs, policies, procedures, and/or regulatory and risk requirements.

Primary responsibilities include

Reviewing Loan History to determine any money advanced on a mortgage that can be reimbursed from FNMA/FHLMCGathering all required documentation to support the claimCompiling all advances, invoices, and supporting documentation into a claim for submission Filing the claim within the correct internal/government system to request reimbursementReconciling claim funds and expenses written off to ensure all claimable amounts have been filed

Qualifications, Education, Certifications and/or Other Professional Credentials

Reconciliation of debits and creditsAdvanced knowledge of Microsoft Excel is a plusStrong knowledge of Mortgage Default processes (Collections, Loss Mitigation, Foreclosure, Property Preservation)Strong knowledge of FNMA Claim Requirements Strong knowledge of FHLMC Claim RequirementsExcellent organization skillsExcellent ability to multi-taskStrong knowledge of Mortgage applications and systemsExcellent time management skillsExcellent written and verbal skillsAdvanced analytical skillsSolid interpersonal skillsCapacity to work independentlyExcellent interpersonal skills

Hours & Work Schedule

Hours per Week: 40Work Schedule: Work Schedule: Monday - Friday 7-4 or 8-5 (position is hybrid in Glen Allen, VA or Irving, TX)

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.