SUMMARY

Responsible for assisting Branch Manager with home health intake coordination. Coordinates the intake referrals/orders of potential patients, and gathers all pertinent information. Supervise the scanning and entering into files all pertinent information for each client.  Actively communicates with local and national accounts for potential referrals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Communicates with Agency Marketing Representatives to provide 1 hour acceptance of new referrals and any issues associated with orders, patient contact information, unwilling to accept care, etc.  Acquires and disseminates accurate payer information by checking eligibility. Collaborates with and provides information to patients, families, physicians, therapist and staff regarding the coordination of care. Creates patient profile in company software. Answering office phones Patient calls to verify demos and PHI. Follow up calls to hospital case managers and referring doctors. Maintain detail referrals/leads report tracking Other duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma Superior customer service orientation Must be comfortable handling complex scheduling demands and managing multiple contractors

TECHNICAL SKILLS

Good computer skills (Internet and Word essential, Excel preferred). Requires familiarity with standard concepts, practices, and procedures within a particular field.

COMMUNICATION SKILLS

Excellent phone voice - must be able to hear a smile. Ability to write routine reports and correspondence as required by BrightStar guidelines as well as the ability to respond professionally and appropriately on behalf of BrightStar. 

BEHAVIORAL SKILLS

Must be highly motivated, a self-starter and capable of working autonomously. Strong organization and problem-solving skills. Requires the ability to prioritize complete work on time, be detail-oriented, exhibit a service orientation to clients and be team player with a positive attitude.  Requires solid organizational skills, thoroughness and multi-tasking.  Requires good interpersonal skills and exhibit a service orientation towards others.  Must have the ability to demonstrate solid judgment about patient care.  Must also demonstrate a sense of understanding and urgency for priorities.  Requires the ability to appropriately troubleshoot and escalate where necessary. 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employee must be able to perform the essential functions of this job, such as physical requirements including (but not limited to) climbing stairs, the ability to lift/transfer patients and drive. Successful candidate must submit to post offer, pre-employment physical examination/medical history check, drug screening and background check. Home environment involves possible exposure to potentially dangerous materials and situations that require following safety precautions and may include use of protective equipment. May be required to submit to annual TB and rubella screening. Ability to safely lift, and physically manipulate patients.