Description As a part of our team, you’re made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself! When you are in this role, you will review submitted documentation to ensure compliance with bank requirements. Additionally, you will follow-up and review routine documentation requirements with customers, loan officers, branches, and other financial institutions. Furthermore, you will complete reviews within department standards and enter clear, concise comments, edit information and document application status on appropriate loan systems. Lastly, you will communicate professionally in oral and written format with internal and external customers regarding status requests, missing information, explanation of required documentation and/ or closing information. Most importantly, at Citizens, we’re more than a bank and here you’ll experience new things, create new opportunities, think beyond your role and make an impact! Primary responsibilities include + Act as main point of contact with customer during the processing of their loan application, review submitted documentation to ensure compliance with bank requirements. + Follow-up and review routine documentation (paystubs/tax returns/W2’s/trust documents/homeowners insurance/flood etc. requirements with customers, loan officer, branches, and other financial institutions) + Knowledge of loan processing and related vendor reports and must be familiar with state and federal regulations. + Complete review within department standards. Enter clear, concise comments, edit information and documents applications status on appropriate loan systems. + Communicate professionally in oral and written format with internal and external customer regarding status requests, missing information, explanation of required documentations and/or closing information. + Participate in daily huddles. + Must have excellent oral communications skills. Qualifications, Education, Certifications and/or Other Professional Credentials + High School Graduate or Equivalent + Proficient PC skills + 2+ years of either mortgage or home equity processing experience + Knowledge of DTI and LTV ratios with ability to decipher loan documentation and related reports and/or websites + Ability to calculate DTI and LTV ratios for alternative borrowing scenarios + Able to read and understand different types of title reports and research title issues + Able to read and explain to customers the content of appraisal reports + Able to read and understand homeowners and flood insurance documents Hours & Work Schedule + Hours per Week: 40 + Work Schedule: Monday-Friday Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 08/22/2025