**Facility:** Copley Drive **City** San Diego **Department** **Job Status** Per Diem **Shift** Day **FTE** 0 **Shift Start Time** **Shift End Time** Certified Medical Assistant (CMA) - California Certifying Board for Medical Assistants; Other; Other; H.S. Diploma or Equivalent **Hours** **:** **Shift Start Time:** 8 AM **Shift End Time:** 4:30 PM **AWS Hours Requirement:** 8/40 - 8 Hour Shift **Additional Shift Information:** Telecommuting an option but subject to change per business needs **Weekend Requirements:** No Weekends **On-Call Required:** No **Hourly Pay Range (Minimum - Midpoint - Maximum):** $27.840 - $34.800 - $41.770 The stated pay scale reflects the range that Sharp reasonably expects to pay for this position.  The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant’s years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices. **What You Will Do** Provides support to administrative team by coordinating Population Health priorities. Ensures effective and efficient systems. Ensures processes are utilized to achieve and improve patient outreach, care and operational outcomes. Supports and facilitates care coordination activities and services provided by RN Case Managers and assists with oversight of Care at Home activities and initiatives. Collaborates and assists with strategies that target care management engagement and growth. **Required Qualifications** + H.S. Diploma or Equivalent + 2 Years experience with project coordination or management activities for an office or health care organization. + Telecommuting an option but subject to change per business needs **Preferred Qualifications** + Other : Medical Assistant level of education. + Other : Two years college coursework. + Certified Medical Assistant (CMA) - California Certifying Board for Medical Assistants -PREFERRED **Essential Functions** + Customer satisfactionParticipates as a member of the department team as related to achievement of enterprise, entity, and department goals and targets.Administers, tracks, and records surveys to patients and other customers as to meet department guidelines and goals.Communicates and collaborates with Population Health customers.Proactively identifies issues or concerns affecting good working relationships and applies problem solving techniques.Brings issues to supervisor for discussion in a timely manner and accurately reports pertinent information. + Department oversightAssists Case Managers with assigned patient follow-up activities, achieving outreach interval targets per department guidelines.Schedules appointments in a broad range of situations, arranges related resources, and confirms participants.Prepares meeting agenda and attachments, may attend, participate, and record minutes for meetings as directed.Generates assigned reports, ensures readiness of all documents and timeliness of information.Coordinates vendor activities.Manages vendor accounts, ensures invoices are accurate and prepares for signature.Responds to urgent and emergent situations in a calm and capable manner.Utilizes good judgment and problem solving ability.Participates in and prepares for site inspections and inventories. + Documentation and reportsResearches and gathers data from various sources and generates special projects/reports/summaries.Report generation may involve analyzing statistics and preparing spreadsheets, databases and other documents.Proficient in the use of computer applications i.e. Word, Excel and PowerPoint.Composes correspondence, memos, presentations, flyers, charts and other documents as directed. + LeadershipAssists with orientation of new staff.Facilitates inter-departmental cooperation and teamwork.Acts as a resource and role model for staff.Demonstrates professional conduct, appearance and communication.Respects diversity, acts as a positive change agent, utilizes ethical decision making, critical thinking and problem solving skills.Manages special projects as directed. + Project coordinationWorks closely with leadership to launch new projects relating to population health, patient outreach, patient engagement, collaboration with outside departments and telehealth activities.Works closely with Population Health manager and leads to coordinate projects and research outcome information for the Care Management teams.Works closely with Case Managers to support care coordination activities through assigned tasks and patient outreach and communication while adhering to prescribed turn around times and department productivity guidelines. + Site supportDevelops proactive working relationships with clinic staff, physicians, and vendors and communicates information as needed.Initiates establishment and maintenance of record keeping systems to ensure efficient retrieval of documents. **Knowledge, Skills, and Abilities** + Strong mathematical skills, analytical skills, and the ability to work independently to organize and accurately execute large volumes of tasks with minimum supervision. + Excellent engagement and customer service skills. + Knowledge of medical office patient navigation, organization, and scheduling models preferred. + Excellent typing skills and proven expertise generating documents and reports utilizing software applications including but not limited to Microsoft PowerPoint, Excel and Word. Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class