Job Description:

Under the direction of a manager, the Home Medical Equipment Delivery Assistant facilitates the timely implementation and execution of physician orders, delivering home medical equipment (HME) and related supplies to patients. As a valued member of the team, this position provides important patient education.



Schedule: Monday - Friday

Hours: 8:00am - 5:00pm

This position includes an on-call rotation every 5-6 weeks. On call starts Friday at 8am and goes until the following Friday at 8am
 Makes timely deliveries of Home Medical Equipment (HME) products and supplies to customers. Follows Homecare HME protocol regarding delivery timelines and processes.Conducts patient evaluation, assessment, and education as required, ensuring that customers feel safe, welcome, and at ease. Documents the patient evaluation, assessment, and education exchange with appropriate forms.Receives intake information from source. Verifies the client specific needs and selects appropriate equipment based on assessment while adhering to physician orders. Generates Homecare order to meet client needs and ensures completion of all documentation and paperwork.Provides extraordinary customer service. Responds to telephone and in-person requests in an accurate and timely manner. Ensures customer (e.g., referral source, co-worker, patient) requests are triaged and handled appropriately and in a timely manner. Interacts with all customers in a positive, tactful, and professional manner. Provides instruction to clients and caregivers in the use, care, and safety of supplies and equipment provided. Performs fitting, adjustment and readjustment of supplies and equipment provided. Makes timely and accurate deliveries.Accurately completes or updates the following information as appropriate: Delivery or Pickup Ticket; handwritten sales invoice or delivery documentation via scan gun; rental agreement or return/exchange form; HME Assessment form; and Driver's Daily Activity Log. Maintains an understanding of Medicare, Medicaid, and third-party billing requirements and all components of Homecare's equipment order processing system.Coordinates the acquisition of appropriate medical equipment and supplies with the HME store to maintain acceptable par levels in stock.Communicates any problems regarding the patient's condition and use of supplies or equipment to the appropriate staff. Demonstrates keen problem identification skills and resolution abilities and addresses concerns in a timely manner.Completes charting and assessment notes in patient account for all setups and/or exchanges of home medical equipment. Logs appropriate progress notes in patient accounts as necessary.

 A review of this description has excluded the marginal function of the position that are incidental to the performance of fundamental job duties.  This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform another job-related duties requested by their supervisor in accordance with regulatory, legal, and organizational policies and procedures.

Minimum Qualifications

- High School Diploma or equivalent, required- Ability to communicate effectively and diplomatically within a multi-functional team, required- Strong organizational skills and attention to detail, required- Ability to successfully function in a fast paced, service oriented environment, required- Valid Montana Drivers License, a clean driving record, and ability to show proof of insurability annually, required

Physical Requirements:

Carrying, Climbing, Crawling, Hearing/Listening, Lifting, Manual Dexterity, Pulling/Pushing, Seeing, Speaking, Squatting/Kneeling, Standing, Walking

Location:

Intermountain Health St Vincent Regional Hospital

Work City:

Billings

Work State:

Montana

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. 

$18.75 - $24.37

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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All positions subject to close without notice.