Develops and implements multidisciplinary clinics for the High Risk Breast Clinic and ensures program meets designated goals. Acts as the primary point of contact and representative of the High Risk Breast Clinic program and communicates internally and externally to keep all participating departments, ancillary services, referring providers and others informed.

Essential Job Functions
• Supports and models behaviors consistent with Billings Clinic’s mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.
• Conducts the education session for patients scheduled for High Risk Breast Clinic to ensure that all patients receive appropriate education regarding their clinic visit. Works with ancillary services to ensure a comprehensive patient education and preparation is achieved and maintained on an ongoing basis.
Will be responsible for creating patient education and process in alignment with the multidisciplinary team.
• Coordinates the episode of care for all High Risk Breast Clinic patients including; scheduling the patient, obtaining previous pertinent medical records, coordinating pre-visit informational packets, coordination with provider offices to ensure timeliness of diagnostic services and pre-visit workups are complete. Works with multidisciplinary team and patient to ensure prior authorizations are obtained.
Will follow all patients and coordinate patient care during the clinic visit to facilitate a seamless delivery of care process.
Will make follow up phone calls to ensure patient’s needs have been met.
• Functions as a member of an integrated professional team in the ongoing accurate assessment of patient's needs through meeting with physicians, advanced practice providers, genetic counselors and nurse caregivers to promote the development, implementation and evaluation of the care plan on an ongoing basis.
• Collaborates with providers, nursing, genetic counselors, marketing department and all members of the healthcare team through team conferences and one-on-one meetings to ensure a quality care-delivery process for patients across the continuum.
• Responsible for development, revision and implementation of patient education materials and notebooks to educate patient and families on their care incorporating an interdisciplinary approach and utilizing best practices and research findings. Ensures all materials are standardized and consistent with standard order sets and clinical pathways. Accountable for working with physicians and staff to update on an annual basis or as needed to maintain high quality of care standards.
• Participates in staff education on an individual and or group basis as needed.
• Works with the team to identify and track key performance measures including but not limited to: patient satisfaction, physician satisfaction, treatments and specific outcome tools as necessary. Works with Quality Management to distribute reports to key stakeholders and participate in process improvement initiatives as required.
• Acts as a resource to all members of the health care team related to provision of care, enhancing assessment skills of others, establishment of appropriate care standards, and determination of realistic goals for optimal patient outcome.
• Maintains a current knowledge of changes in women’s health patient care management standards and takes appropriate measures to incorporate into performance systems.
• Promotes evidence-based practice in self and others by reading, interpreting and evaluating research for utilization in practice.
• Attends Billings Clinic Cancer Center events including, but not limited to, Relay for Life, annual patient BBQ, and recruiting events.