Our Client is seeking a Help Desk Agent who can work all shift schedules from days, evenings, weekends, and overnights providing professional and courteous customer service regarding network connectivity and the ability to provide customers with timely accurate and efficient technical support. Responsibilities May Include - Responding to customer inquiries via phone IM online networks and/or email troubleshooting and resolving issues with credit card processing. - Troubleshooting and Point-Of-Sale hardware software and/or network connectivity issues. - Facilitating customer supply requests based on guidelines developed by Customer Supply Management CSM. - Supporting consumers and through retrieval requests and chargeback inquiries in Credit Card Settlement System. - Supporting inquiries concerning credit card batch totals and reconciliation. - Maintain appropriate paperwork & records and required to meet established job performance targets. - Maintain technical proficiency in all software hardware and web-based software and platforms assigned and applicable to the role. - Supporting extranet sites. Requirements: - High School Diploma or GED equivalent - Willing and able to be available for any current shift including overnight 8pm to 8am evenings weekends and holidays Preference: - Familiarity with EPOS equipment - Demonstrated ability to effectively work within a team environment - 1 or more years of Information Systems Help Desk / Support experience - Knowledge of communication devices/methods such as Broadband VSAT and DSL - Intermediate knowledge of all Microsoft Office software applications, computer DSL, and VSAT hardware To be considered, apply with resumes in the MS Word format with desired all-inclusive, W2 hourly contract rate to work 5 days onsite in Bartlesville, OK. Must be willing to submit to a pre-employment, post-offer background check and drug test. Pay and Benefits The pay range for this position is $19.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Bartlesville,OK. Application Deadline This position is anticipated to close on Sep 5, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.