**Working Title: Helpdesk Coordinator** **Job Class: Information Technology Specialist 2** **Agency: Minnesota State** + **Job ID** : 86687 + **Location** : Moorhead + **Telework Eligible** : No + **Full/Part Time** : Full-Time + **Regular/Temporary** : Unlimited + **Who May Apply** : Open to all qualified job seekers + **Date Posted** : 06/06/2025 + **Closing Date** : 06/24/2025 + **Hiring Agency/Seniority Unit** : Minnesota State/ Minnesota State University Moorhead + **Division/Unit** : Information Technologies + **Work Shift/Work Hours** : Day Shift + **Days of Work** : Monday - Friday + **Travel Required** : No + **Salary Range:** $27.76 - $45.14 / hourly; $57,962 - $94,252 / annually + **Classified Status** : Classified + **Bargaining Unit/Union** : 214: MAPE + Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes **The work you'll do is more than just a job.** At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities. This position will develop and coordinate IT helpdesk processes and resources, oversee student workers, and assist other IT team members. **Minimum Qualifications** + Technological skills sufficient to troubleshoot and restore a variety of software and computer platforms as well as diagnose wide area network problems + Code program modules for new and existing systems + Familiarity with IT programming sufficient to write proposals to improve help desk procedures + Customer service skills to consult on IT functionality to internal clientele + Ability to work through and implement projects independently **Preferred Qualifications** + Bachelor’s degree in related field or 4 years of equivalent related work experience in helpdesk operations + Ability to maintain composure in slow and fast-paced daily activities while being able to work on multiple tasks concurrently **Physical Requirements** + Ability to lift 50 to 80 pounds individually is occasionally required. Standing, walking, climbing ladders, and navigating tight spaces are frequently required tasks. AN EQUAL OPPORTUNITY EMPLOYER Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status. Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.