Our client, a leading organization in the technology sector, is seeking a Helpdesk Associate to join their team. As a Helpdesk Associate, you will be part of the IT Support Department supporting user access management. The ideal candidate will have strong organizational skills, excellent customer service abilities, and attention to detail which will align successfully in the organization. **Job Title:** Helpdesk Associate **Location:** Milwaukee, WI - onsite **Pay Range:** $21-23/hr **What's the Job?** + Manage user account creation, modification, and removal in Microsoft Entra, Active Directory, and various SaaS systems based on role and business function. + Perform periodic access reviews to validate appropriate access levels and support audit requests. + Monitor and respond to user access-related service requests and incidents through the IT ticketing system. + Coordinate with HR on employee onboarding/offboarding workflows to ensure appropriate access. + Maintain accurate documentation for user access procedures and contribute to ongoing improvements in identity and access management workflows. **What's Needed?** + 1–2 years of experience in IT support, helpdesk, or identity/access management roles. + Hands-on experience with Microsoft Entra (Azure AD) and on-prem Active Directory. + Familiarity with SaaS administration and identity integrations. + Experience using ticketing systems like Sysaid, ServiceNow, or equivalent. + Understanding of role-based access control (RBAC) and principle of least privilege. **What's in it for me?** + Opportunity to work in a dynamic and collaborative environment. + Gain valuable experience in identity and access management. + Contribute to important security and compliance initiatives. + Work with cutting-edge technology and systems. + Develop your professional skills and advance your career. **Upon completion of waiting period consultants are eligible for:** + Medical and Prescription Drug Plans + Dental Plan + Vision Plan + Health Savings Account + Health Flexible Spending Account + Dependent Care Flexible Spending Account + Supplemental Life Insurance + Short Term and Long Term Disability Insurance + Business Travel Insurance + 401(k), Plus Match + Weekly Pay If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.