This application help support role seeks two highly motivated and skilled Japanese and English Bilingual Application Support Specialists for Japanese-USA Bank in NewYork. The App support provides on-site support to a customer for their new eMoneyger-ACH application. The app support is the main contact for customer inquiries, ensuring smooth adoption and efficient operation of the application. This role requires business system aptitude, customer service skills, and cross-cultural communication expertise. Key Responsibilities + Provide application-level support for the eMoneyger-ACH application, addressing customer inquiries, troubleshooting issues, and providing solutions in both Japanese and English. + Act as a liaison between the customer and development/support teams, clearly communicating technical issues and requirements. + Conduct training sessions and provide guidance to customer staff on the use of the eMoneyger-ACH applications. + Collaborate with project teams to identify and resolve complex technical issues related to the eMoneyger-ACH platform. + Maintain comprehensive records of customer interactions, issues, and resolutions within a CRM system. + Proactively monitor system performance and identify potential issues, escalating as necessary to ensure high availability and performance of the application. + Stay updated on new features and functionality of the eMoneyger-ACH application, proactively sharing relevant updates with the customer and internal teams. Qualifications + Fluency in both Japanese and English (written and verbal) is essential. + Proven experience or interest in customer support or technical support roles, with problem-solving and customer satisfaction. + Excellent communication and interpersonal skills, with the ability to build rapport and effectively collaborate with diverse teams and stakeholders. + Strong analytical and problem-solving skills, with a methodical approach to troubleshooting and issue resolution. + Ability to work independently and as part of a team in a fast-paced customer site environment. + Adaptability and flexibility to handle changing priorities and evolving customer needs. + Solid understanding of ACH (Automated Clearing House) processes and regulations, including NACHA rules. + Familiarity with financial applications or systems, ideally with experience in supporting similar platforms. Preferred Qualifications Experience working in the financial services industry or with financial software applications. About NTT DATA: NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com (http://us.nttdata.com/en) Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this role is HOURLY RATE $45.00/Hour to $53.00/Hour. Actual compensation will depend on several factors, including the candidate's relevant experience, technical skills, and other qualifications. This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits. **_NTT DATA endeavors to make_** https://us.nttdata.com (https://us.nttdata.com/en) **_accessible to any and all users. 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