About Us: EMCOR Government Services offers an experienced single-source solution for meeting the routine and mission-critical needs of federal, state, local and other government organizations. By combining our expert professional technicians, commercial best practices, extensive facilities knowledge and strong commitment to reliable, responsive service, we enable our government clients to achieve consistently high-performance facilities, on-time projects and long-term value.

Job Title:  Help Desk Technician (DOE-F)

Job Summary:  :   EMCOR Government Services is seeking a Help Desk Technician in Washington, DC.  The Helpdesk technician provides customer service and resolution to clients who submit service work orders for deficiencies in the building. This position oversees Maximo, a database for service work orders and maintenance reports.

Essential Duties and Responsibilities:

Provide support to CMMS Admins Provide customer support to clients who schedule service work orders Support dispatching and administering work orders to facility personnel ( mechanics, engineers, etc.) Maintain current work order tracker and pull data from CMMS to organize important information Review and examine work orders for completion and status Run system reports for open and competed work orders

Qualifications:

High school Diploma or equivalent Minimum two years of experience in data base management/entry Minimum two years in Quality Control Management Proficient in data entry Meticulous and detailed oriented Great communication and customer service skills Exceptional interpersonal skills

Bonus Skills:

Emergency Management Training

Physical Demands

The below requirements are needed to effectively carryout job duties. Reasonable accommodations may be provided.

Exposure to computer monitors and screens Sitting/ working at a desk for long periods of time. Able to work in a fast paced environment Able to work a 40 hour work week.

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success.  Equal Opportunity Employer/Veterans/Disabled

Compensation Range:   $27.28hr.

Other Compensation:  none

Benefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent. 

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