Summary: A help desk technician is a computer support specialist who primarily supports employees by addressing help desk requests and resolving problems at individual workstations. Essential Job Duties & Responsibilities: + Performing remote troubleshooting through diagnostic techniques and pertinent questions. + Serving as the first point of contact for employees seeking technical assistance. + Determining the best solution based on the issue and details provided. + Install and update desktops, laptops, PDAs, peripherals, networks, and related software. + Troubleshoot all information technology issues, including software, hardware, and networking. Qualifications Knowledge, Skills & Abilities: + Adequate experience as a help desk technician. + Working knowledge of computer systems, mobile devices and other tech products. + Ability to diagnose and resolve basic technical issues. + Excellent written and verbal communication skills. + Strong aptitude for problem solving. + Working toward or hold a BSc/BA or AS/AA in IT, Computer Science or relevant field. + Working toward or hold IT related certificates such as CompTIA A+ and Network+. Job Specifications: + Oral Comprehension -- The ability to listen to and understand information and ideas presented through spoken words and sentences. + Oral Expression -- The ability to communicate information and ideas in speaking so others will understand. + Problem Sensitivity -- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. + Information Ordering -- The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). + Number Facility -- The ability to add, subtract, multiply, or divide quickly and correctly. + Speech Clarity -- The ability to speak clearly so others can understand you both in person and over the phone. + Speech Recognition -- The ability to identify and understand the speech of another person. + Mathematical Reasoning -- The ability to choose the right mathematical methods or formulas to solve a problem. + Reading Comprehension -- Understanding written sentences and paragraphs in work related documents. + Physical Requirements – Lifting – The ability to lift a minimum of 20 lbs. up to a height of 3-4 ft. Sitting - The ability to remain in stationary positions 100% of the work day. Dexterity – The ability to operate a computer and other office machinery, such as a calculator, adding machine, copy machine and printer. Hearing – the ability to exchange accurate information to employees in regards to their technical issues. + Active Learning -- Understanding the implications of new information for both current and future problem-solving and decision-making. The ability to learn technical material. And other assigned duties. This job description is subject to change at any time.