Overview: Westchester Jewish Community Services (WJCS) is seeking a full-time Help Desk Support Technician with strong analytical and problem-solving skills to work at our Headquarters in White Plains, NY. The salary for this position is $45,000.00/year. Responsibilities: As a valued member of our team, your responsibilities will include, but are not limited to: + Serving as the primary help desk contact and successfully respond to and close tickets in a timely fashion. + Installation, operation, maintenance and support of Information Systems and voice and data communication. + Troubleshooting and resolving equipment and communications malfunctions; performing routine operations including periodic report generation and system backup + Assisting in problem resolution of infrastructure issues with the Network Administrator and/or the IS department. Requirements: We are seeking candidates who possess the following qualifications: + Must possess a Bachelor’s degree in Information Systems or equivalent Associate degree and have relevant computer training or A+ certification and at least 1 year of computer hardware and software maintenance/support experience. + Experience working with computer hardware, printers and basic network equipment. + Must be proficient in Microsoft Windows and Microsoft Office Suite. + Must have reliable transportation and be able to travel at all sites in Westchester County. + Ability to work in a team environment and provide excellent user support to all staff. + Ability to communicate effectively in English, both orally and in writing, is required. What WJCS has to offer you: In addition to meaningful work and a supportive team environment, we offer a competitive benefits package, including: + Generous paid time off. + Comprehensive Health Benefits, Flexible Spending Account (FSA) and a Healthcare Reimbursement Arrangement (HRA). + 403(b) Plan and an Agency-Paid Pension Plan. + Ongoing Professional Development and Training. + Employee Assistance Program. + Tuition, day-care, and personal emergency reimbursements. + Disability and life insurance. + Staff appreciation events and employee mental health and wellness initiatives. WJCS INC. IS AN EQUAL OPPORTUNITY EMPLOYER