Help Desk Support Specialist (3-Month Contract) San Francisco, California **Hybrid** Contract $40/hr - $55/hr We’re working with a fast-growing, innovative AI company that's in search of a **Help Desk Support Specialist** to join their internal IT team on a **3-month contract** . This is a **hands-on, employee-facing role** where you’ll be the first line of support, helping staff across the company stay productive and connected. If you're someone who thrives in a collaborative, fast-paced environment and enjoys solving technical issues with a customer-first mindset, this could be a great short-term opportunity. **What You’ll Be Doing:** + Provide day-to-day technical support to internal employees (both onsite and remote) + Troubleshoot hardware and software issues across **Mac (75%) and Linux (25%)** systems + Set up and configure new workstations, user accounts, and peripheral equipment + Maintain and update IT documentation and inventory + Escalate complex issues to senior IT staff or external vendors as needed + Support internal tools, Slack, Google Workspace, and basic networking issues **What We’re Looking For:** + 2+ years of Help Desk or IT Support experience + Strong experience with **macOS troubleshooting and support** + Familiarity with **Linux-based systems and command-line tools** + Excellent communication and interpersonal skills—this is a user-facing role + Ability to prioritize and manage multiple support requests + Comfortable in a high-growth, tech-driven environment **Nice to Have:** + Experience supporting remote teams + Previous experience with ticketing systems (e.g., Jira, Zendesk, or similar) + Knowledge of basic scripting or automation (bash, Python, etc.) This is a great opportunity to get your foot in the door with a cutting-edge AI company and work with a team that values technical excellence and collaborative problem solving. **You will receive the following benefits:** + Medical Insurance - Four medical plans to choose from for you and your family + Dental & Orthodontia Benefits + Vision Benefits + Health Savings Account (HSA) + Health and Dependent Care Flexible Spending Accounts + Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance + Hospital Indemnity Insurance + 401(k) including match with pre and post-tax options + Paid Sick Time Leave + Legal and Identity Protection Plans + Pre-tax Commuter Benefit + 529 College Saver Plan Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance. **Posted by:** Mitchell Blackwell **Specialization:** + Technical Support