A client with Kforce is seeking a Help Desk Support Specialist to join their team onsite in Reno, NV. Overview: Come join the workforce Technology Team. We operate by caring and creating experiences that reflect the Company brand and values, practicing what we preach and simplifying the business of life for our employees, delighting our employees so they can be inspired to pass on the delight to our customers, and we are constantly working to improve our services and products. If you enjoy working face to face with customers in a fast-paced high-tech environment, then this is the place for you! You will help employees with all facets of the corporate computing environment. The Help Desk Support Specialist must combine an understanding of Macintosh & Windows with firsthand experience. Responsibilities: * Troubleshoot software, hardware and connectivity issues in person & remotely via virtual support (phone/chat) * Troubleshoot video conference issues Ability to understand & articulate root cause on customer issues * Log all Service Desk contacts into Incident Management System (ServiceNow) * Assist customers in gaining access to various systems and servers * Provide support for remote employees using AppStream environments, VDI machines, and Avaya/Cisco telephony * Setup and maintain shared mailboxes/distribution lists in Exchange Management Console/Exchange Admin Console * Deploy/patch software using Casper and LANDesk technologies * Communicate call trends and challenges team meetings * Work closely with the team to resolve or properly close aging tickets * Take ownership of employee issues and follow up on the status of problem on behalf of the user and communicate progress in a timely manner * Maintain a high degree of customer service for all support queries and adhere to all service management principles