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Position Summary:

Florida Atlantic University is seeking a Help Desk Specialist - Boca Raton, FL.

The Schmidt College of Medicine is one of the newest and rapidly rising medical schools in the United States, nationally recognized by U.S. News and World Report for its mission to care for diverse patient populations. With an emphasis on teamwork and collaboration, the college is dedicated to addressing the needs of its community.

Summary of Responsibilities:

The Help Desk Specialist serves as a staff member for the College of Medicine IT department.

Provides first and second-tier support to the FAU College of Medicine computer user community with all supported technology.  Technology includes wireless configuration of student, staff, and faculty devices, account management support, Office365 support, password resets, assigning users to network shares, creating and managing SharePoint sites, developing and maintaining documentation, designing, testing, and installing operating systems and application software on desktop systems.

Receives incoming requests and problems from the Assistant Director of COM System and Support and researches to resolve or expedite the resolution of computer problems.

Provides hands-on support for all technology and AV used in COM Classrooms and meeting spaces.

Troubleshoot software, network, and hardware (PC/MAC/Printers/Mobile Devices) related issues.

Tests new procedures and technology and works with the Assistant Director of COM System and Support to make certain all installation, debugging, and troubleshooting procedures used by the COM IT team are efficiently designed and capable of being executed by COM IT or end users.

Responsible for handling incoming requests via phone, chat, tickets, and walk-ins.

Recommends technology solutions to departments as required by his/her supervisor.

Maintains/enhances technical expertise level by keeping current with industry standards and technical trends and advances skill set by taking personal initiative.

Performs other job-related duties as assigned.

The College of Medicine at Florida Atlantic University seeks scholars who are committed to supporting the learning needs of students from diverse backgrounds and to thoughtfully engaging all communities in higher education. Florida Atlantic University embodies a culture of strategic and collaborative community engagement that results in mutual benefit to the institution and the various internal and external communities that it serves. 

 

FAU Benefits and Perks 

If Benefits & Perks are important to you, then FAU is the place to be! Working at FAU has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, FAU offers: 

Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more. 

State retirement options including tax-deferred annuities and Roth 403(b) plans. 

State employees Public Service Loan Forgiveness (PSLF) program. 

Sick Leave Pool Program. 

Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President’s discretion). 

Paid Community Engagement Volunteer Service Day 

Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment. For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply). 

For details on FAU's amazing offers visit us at https://www.fau.edu/hr/benefits/index.php 

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The goal is to provide local employers and new employees in the area a comprehensive guide with places to live. View it here: https://bdb.org/data/housing/ 

Minimum Qualifications:

This recruitment has been reopened; all previous applicants are still under consideration and need not reapply. This position may close without prior notice.

Bachelor's degree from an accredited institution in an appropriate area of specialization and one year of appropriate experience; or associates degree from an accredited institution in an appropriate area of specialization and three years of appropriate experience; or high school diploma and five years of appropriate experience required.

Excellent customer service and written and verbal communication skills are required.

Valid driver's license required.




Preferred Qualifications/Skills:

Solid technical writing skills.

Experience with supporting mobile devices such as iPhone and /or Android phones.

Experience with installing, supporting, and troubleshooting Windows.

Experience with installing, supporting, and troubleshooting Mac operating systems and Microsoft Office365 suite.

Experience with Active Directory, SCCM, Intune, JAMF.

Salary:

$35,000 - $50,000 per year.

College or Department:

COM: IT - Systems and Support (Brian A. Brown (Z00024017))

Location:

Boca Raton

Work Days and Hours:

Monday – Friday, 8 a.m. - 5 p.m., including some evenings and weekends as needed.

Application Deadline:

2025-07-17

Special Instructions to Applicant:

APPLICATION DOCUMENTS REQUIRED:

Resume



OFFICIAL SEALED TRANSCRIPTS REQUIRED:
Final candidate will be required to have official, sealed transcripts and original NACES evaluation, if applicable, sent from their educational institution to Human Resources prior to the start of employment.

PRE-EMPLOYMENT SCREENINGS REQUIRED:
Selected candidates must successfully complete and pass all employment screenings prior to the start of employment. Employment screenings may include a criminal background check (level I and level II), motor vehicle check, credit check, reference checks, alcohol, and drug screening check.

REQUEST FOR ACCOMMODATIONS:
Individuals with disabilities requiring accommodations may contact the Office of Civil Rights and Title IX at 561-297-3004 or send an email at accomodate@fau.edu. To contact Human Resources, please call 561-297-3057. For communication assistance call 7-1-1.