Kforce has a client that is seeking a Help Desk Representative I in Birmingham, AL. The role is based in Atlanta, GA and will have a hybrid schedule (3 days in office/week). This is a contract-to-hire role reporting to the Help Desk Manager. Summary: We are hiring a Level 1 Windows Technical Support Analyst to join our help desk team supporting end users in a fast-paced IT environment. This position provides the first line of technical support for all incoming IT issues related to Windows environments, hardware, software, and connectivity. Primary Responsibilities: * Identify, investigate, and resolve user questions and problems related to IT systems and applications * Answer incoming support calls and chats, logging all details in the ticket tracking system (e.g., ServiceNow) * Research and isolate issues related to Windows OS, Office 365, and basic networking * Refer more complex technical issues to Level II support personnel * Deliver excellent customer service and maintain strong communication with end users * Ensure timely and accurate problem resolution according to established SLAs * Participate in a rotating Saturday morning support schedule (every 6-8 weeks)