Help Desk- Hybrid Washington D.C. Arlington, Virginia **Hybrid** Contract $40/hr - $46/hr Help Desk As the Help Desk Technician, you’ll be responsible for monitoring and updating IT support tickets for staff. This position requires a strong focus on customer service for staff, members, and clients. Strong presentation skills are a plus, as you may eventually lead IT orientations for new team members. The company is located in **Washington D.C. and will be 3-4 days onsite a week.** This is a contract-to-hire position. **What You Will Be Doing:** + Provide expert support for Office 365 and Microsoft applications + Monitor and manage the support ticket queue, regularly update users, and ensure resolution within SLA timeframes + Maintain and support SharePoint sites and content + Perform daily system checks, including Active Directory, voicemail, and ticketing systems + Build, configure, and deploy client machines (laptops, desktops, virtual machines) + Support end-users with enterprise software, hardware, and virtual desktop infrastructure + Assist with onboarding, offboarding, and employee transitions by managing network and phone accounts and setting up equipment + Troubleshoot and install software as needed + Maintain and update asset inventory + Deliver IT and application training to staff + Create user-friendly documentation and troubleshooting guides **Required Skills & Experience:** + 1–2 years of experience with Windows 11 deployment and troubleshooting + 1–2 years working with Office 365 and O365 administration + 1–2 years of experience managing Active Directory + 1–2 years of experience using Group Policy in Windows 11 environments + 1–2 years of experience supporting laptops and virtual machines + Strong analytical and problem-solving skills + Excellent verbal and written communication + High level of customer service and interpersonal skills Applicants must be currently authorized to work in the United States on a full-time basis now and in the future. This position doesn’t provide sponsorship. **You will receive the following benefits:** + Medical Insurance - Four medical plans to choose from for you and your family + Dental & Orthodontia Benefits + Vision Benefits + Health Savings Account (HSA) + Health and Dependent Care Flexible Spending Accounts + Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance + Hospital Indemnity Insurance + 401(k) including match with pre and post-tax options + Paid Sick Time Leave + Legal and Identity Protection Plans + Pre-tax Commuter Benefit + 529 College Saver Plan Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance. **Posted by:** Ashton Corbett **Specialization:** + Windows