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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Role Summary:

We currently have an exciting opportunity for a Helpdesk Executive in Reading. The Executive will manage the helpdesk calls, manage queries, record slack tickers, prepare reports and maintain records on a daily basis Liason with multiple functions and ensure all the tickets are close as per SLA

What the job involves:

Helpdesk Management

Phone CallsSlack channel queriesMail communicationsLiason with multiple functionsRegular updates

Report Management

Maintain all day to day dataMaintain all documents for audit purposeSuggest / Recommend changes or inputs required to enhance / optimize processEnsure routine update of database for future reference

Team Player

Align with the team on all processSupport for other cities during their absenceExtend the support during business continuityManage SLAs and timelines

Support FM functions in case of necessity

Should play a role of touchpoint for Employees communityGather requirements / requests and channel with respective functionsLead the requests end to end and ensure delivery with quality and within time limitBring out the challenges quickly to respective leaders / forums for quick resolutions

Site Operations ManagementRecommend continuous quality improvement practices and implement Industry Best Practice operationsSupport other FM functions based on crisis as a cross function to balance eco systemLiason with vendors for programs, events and ensure smooth execution24/7 emergency call support and site attendance is requiredRisk ManagementEnsure a property risk management program including audits is implemented and maintainedEnsure disaster recovering and business continuity plans are implemented and maintainedEnsure escalation procedures and incident reporting procedures are implemented and in placeAssist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle’s business conductAchieve Key Performance Indicators and Service Level Agreement

Location:

On-site –Chennai, TN

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.