Westminster Communities of Florida, a nationally recognized not-for-profit church related organization is seeking an experienced Help Desk and Device Support Field Technician for our organization. This position will be part of our Helpdesk support team with the responsibility of providing on-site support for our communities throughout the state of Florida. This role is based in the Orlando office, but will have up to 90% travel throughout the state of Florida.

Essential Job Functions:

Provide Help Desk & End User Support Assisting Users w/ PCs, Thin Client & Connectivity Issues PC Client Config / Mgmt w/PC Device Mgr SW Printer / Printing Issues                                              Network Printers / Print Server / Thin-Print Local Attach Printers              Citrix Published Apps & Desktops Microsoft Office 365 and Outlook Microsoft Intune and Defender Limited (Basic) Application Support                        Limited Specialty Apps (we train) Limited “Stand Alone” system support (we train)            Provide Data Center Operations Support Daily System Checks                                                  Backup Completion Citrix Server Status                                        SQL Backup Jobs / Maintenance Completion                                                vCenter Status Other system checks as assigned Veeam – Backup Mgmt Active Directory Account Mgmt Community Field Support Monthly environment checks WiFi system support Device moves/add/changes Vendor Systems Support Video and audio conferencing equipment support Equipment / OS / Installations, Maintenance & Repair Installing / Configuring / Relocating Thin Clients / PC’s, Printers, Monitors, etc.               Equipment Diagnostics, Warranty check and Repair Device Imaging / Ghosting                 Inventory Check In / Out Documentation of processes, inventory and image management Provide Mobile Device Administration & Support Use Administration Console(s) to Administer Cell Phones / mobile devices Order, Prepare, Issue Cell Phones and mobile devices as needed Support for other mobile devices as assigned           Assist with periodic Weekend System Maintenance & Provide Weekend “On Call” Support

Essential Qualifications:

Active Directory User, Group & Computer administration experience required Microsoft 365 experience required Microsoft Certification preferred CompTIA A+ Certification preferred Two years previous Help Desk experience required Terminal Services & Citrix Admin Experience preferred Proficiency in Microsoft Office skills Excellent Interpersonal Skills & Written & Verbal Communication Skills are required Logic & Progressive Diagnostic Skills Must be On Time / Prompt / Self Motivated and have excellent Follow-Up Skills Westminster is a 24 / 7 organization, must be consistently dependable with flexible scheduling Position requires periodic overtime