Our client, a leading provider in IT support services, is seeking a Help Desk Support III to join their team. As a Help Desk Support III, you will be part of the IT department supporting various teams. The ideal candidate will have strong analytical skills, excellent communication abilities, and a proactive approach to problem-solving which will align successfully in the organization. **Job Title:** Help Desk Support III **Location:** Madison, WI **Pay Range:** Competitive **What's the Job?** + Provide advanced technical support for Microsoft 365 suite, including Teams, Exchange Online, SharePoint, and OneDrive. + Lead technical troubleshooting sessions and efficiently resolve escalated tickets. + Document technical issues and solutions to enhance knowledge sharing within the team. + Manage multiple priorities and continuous improvement initiatives in a fast-paced environment. + Assist in onboarding new team members and provide training on IT support processes. **What's Needed?** + 3-6 years of experience in a Help Desk or IT support role with increasing responsibility. + Advanced experience with Microsoft 365 applications and services. + Strong analytical and documentation skills. + Ability to work independently and prioritize tasks effectively. + Familiarity with scripting languages such as PowerShell is a plus. **What's in it for me?** + Opportunity to work in a dynamic and collaborative environment. + Gain hands-on experience with cutting-edge technology and tools. + Participate in continuous learning and professional development. + Engage with a diverse team of professionals. + Contribute to meaningful projects that impact the organization. **Upon completion of waiting period consultants are eligible for:** + Medical and Prescription Drug Plans + Dental Plan + Vision Plan + Health Savings Account + Health Flexible Spending Account + Dependent Care Flexible Spending Account + Supplemental Life Insurance + Short Term and Long Term Disability Insurance + Business Travel Insurance + 401(k), Plus Match + Weekly Pay If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.