Kforce has a client that is seeking a Help Desk in Orlando, FL. Duties Include: * Identify and diagnose issues and problems * Categorize and record reported queries and provide solutions * Support problem identification * Advise users on appropriate course of action * Monitor issues from start to resolution * Escalate, if needed, unresolved problems to a higher level of support * Provide essential online security advice and support * Password Reset * Providing the team specific metrics that they have to hit with weekly goals, then monthly * Introducing a chat feature * Escalating issues * Customer Service