**Job Description:** **Mandatory Qualifications:** + Exceptional customer service skills. This contact center is responsible for the vast majority of interacting with the client’s customers daily. Troubleshooting is done over the phone. The contact center also provides support via email + Ideal candidates need to also be computer proficient, with great typing skills and detailed oriented to handle the database + Must be able to communicate diagnostic information over the phone in a clear and concise manner + Automotive knowledge: medium/heavy duty truck component background + They troubleshoot truck component failures mechanically and electrically and they provide customer service, problem resolution for both technical/warranty over the phone and via email + Candidate must possess strong level of mechanical and/or electrical knowledge of heavy truck systems or automotive systems knowledge + Candidate must have strong spatial relationship skills + Must be able to understand mechanical operations regarding component functions and failure analysis as some of these components have a heavy reliance on electrical components, candidates must also have a strong background in electrical troubleshooting, strong understanding on wiring schematics and electrical diagnostic principles, and practical application experience. + Automotive work experience to include hands-on mechanical and/or electrical product experience is required (Axles, brakes, drivelines, transmissions, trailer products, transfer cases, wheel-ends, and electrical experience as examples) + Client places heavy emphasis on practical experience and certifications to include ASE Automotive and Heavy Truck certifications + Candidates should possess a working mechanical knowledge of Class 7 and 8 “Over the Road Trucks” + Must have mechanical skills or electrical skills with trucks or cars + We support heavy duty trucks like linehaul trucks going down the road carrying goods. When an axle, brake, driveline, transfer case or component breaks on that truck, our team technically diagnoses it **Other Qualifications:** + Strong computer and typing skills + Exceptional attention to detail and documentation skills + Time management and multitasking ability + Strong problem-solving skills + Ability to work well within a team **Education requirement:** + A college degree in the automotive or heavy-duty trucking industry from accredited colleges and universities is preferred **Work Environment:** + All applicants must be legally authorized to work in the United States without requiring sponsorship now or in the future + During training, the attendance is fully at the client´s site at the location below. After training graduation, the position becomes hybrid, with typically Mondays and Fridays at home and TUES, WED and THUR on-site + Our address is: **Cummins (client´s office):** **2135 W. Maple Rd. Troy, MI, 48084** + Our operational hours are 7:30 a.m. to 10 p.m. ET Monday – Friday; Saturdays 9-6 p.m. During the training period the schedule is primarily daytime business hours. Various shifts are needed to support customers **Further Incentives:** + Employees are provided 6-8 weeks of training on mechanical and electrical automotive troubleshooting, support, and maintenance that serves not only as the foundations of the role, but a continued education for your career. Additional training is ongoing in this position. + We provide the computer equipment on the first day of training at the office **If you are an applicant from the United States, Guam, or Puerto Rico** DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below . We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the **Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters** . To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below. Postings link (https://mandatoryview.com/?LicenceId=c38a7700-5aa2-48a3-b95a-22e6e1fb0721&ProductType=OnlineApplicant&SubType=PG) **Disability Accommodations** If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email (GSS-HR-ER@dxc.com) . Please note: DXC will respond only to requests for accommodations due to a disability. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here _._