North America Healthcare Operations Manager, Contract Hub (Hybrid) We are seeking a dynamic Healthcare Operations Manager to join our North America Health Solutions Operations team in a hybrid work arrangement. This role is central to designing and executing a new end-to-end contract lifecycle process that directly supports our client-facing consulting teams and Account Executives. You’ll lead cross-functional collaboration with compliance, data privacy, and finance to ensure contracts are negotiated, implemented, and executed efficiently—while minimizing risk and maximizing revenue impact. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed. What the day will look like Project Management & Execution + Drive contract lifecycle initiatives from planning through execution. Manage multiple concurrent projects with precision and urgency, ensuring alignment with strategic goals. Client Contract Oversight + Partner with Account Executives and Commercial Leaders to draft, revise, and execute contracts directly influencing business revenue. Ensure favorable terms and mitigate operational and financial risks. Cross-Functional Collaboration + Work closely with legal, procurement, finance, and data privacy teams to coordinate approvals and resolve contract-related issues. Compliance & Risk Management + Maintain a robust contract tracking system. Conduct audits and ensure adherence to legal and regulatory standards. Process Optimization & Innovation + Continuously improve contract workflows using technology and best practices to reduce cycle times and enhance efficiency. Training & Offshore Team Support + Develop training materials and lead sessions to ensure consistent understanding of contract management processes across teams. Please note we do not offer visa sponsorship for this role. Skills and experience that will lead to success + 5+ years in a commercially focused operations role, ideally in healthcare or employee benefits. + Proven ability to manage complex projects and competing priorities. + Strong critical thinking and problem-solving skills. + Experience with financial analysis and operational risk assessment. + High attention to detail and ability to work under pressure. + Proficiency in Excel, PowerPoint, SharePoint, and Smartsheet. How we support our colleagues In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply. We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at ReasonableAccommodations@Aon.com or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience. For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances. Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Pay Transparency Laws: The salary range for this position (intended for U.S. applicants) is $85,000 to $100,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location. This position is eligible to participate in one of Aon’s annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan. A summary of all the benefits offered for this position: Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance p rogram that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies. #LI-HP1 #LI-HYBRID 2567065 North America Healthcare Operations Manager, Contract Hub (Hybrid) We are seeking a dynamic Healthcare Operations Manager to join our North America Health Solutions Operations team in a hybrid work arrangement. This role is central to designing and executing a new end-to-end contract lifecycle process that directly supports our client-facing consulting teams and Account Executives. You’ll lead cross-functional collaboration with compliance, data privacy, and finance to ensure contracts are negotiated, implemented, and executed efficiently—while minimizing risk and maximizing revenue impact. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed. What the day will look like Project Management & Execution + Drive contract lifecycle initiatives from planning through execution. Manage multiple concurrent projects with precision and urgency, ensuring alignment with strategic goals. Client Contract Oversight + Partner with Account Executives and Commercial Leaders to draft, revise, and execute contracts directly influencing business revenue. Ensure favorable terms and mitigate operational and financial risks. Cross-Functional Collaboration + Work closely with legal, procurement, finance, and data privacy teams to coordinate approvals and resolve contract-related issues. Compliance & Risk Management + Maintain a robust contract tracking system. Conduct audits and ensure adherence to legal and regulatory standards. Process Optimization & Innovation + Continuously improve contract workflows using technology and best practices to reduce cycle times and enhance efficiency. Training & Offshore Team Support + Develop training materials and lead sessions to ensure consistent understanding of contract management processes across teams. Please note we do not offer visa sponsorship for this role. Skills and experience that will lead to success + 5+ years in a commercially focused operations role, ideally in healthcare or employee benefits. + Proven ability to manage complex projects and competing priorities. + Strong critical thinking and problem-solving skills. + Experience with financial analysis and operational risk assessment. + High attention to detail and ability to work under pressure. + Proficiency in Excel, PowerPoint, SharePoint, and Smartsheet. How we support our colleagues In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply. We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at ReasonableAccommodations@Aon.com or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience. For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances. Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Pay Transparency Laws: The salary range for this position (intended for U.S. applicants) is $85,000 to $100,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location. This position is eligible to participate in one of Aon’s annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan. A summary of all the benefits offered for this position: Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance p rogram that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies. #LI-HP1 #LI-HYBRID