Description We are looking for a dedicated Customer Service Representative to join our team on a long-term contract basis. This role involves providing exceptional service to support a large patient base while ensuring accurate documentation and handling inquiries related to eligibility and authorizations. The position is remote and offers the opportunity to make a meaningful impact in the healthcare sector! Must have Medicaid, health insurance and call center experience! Responsibilities: • Respond to inbound calls and address inquiries regarding eligibility and authorizations with professionalism and accuracy. • Provide support to healthcare delivery organizations, ensuring the needs of over 275,000 patients are met. • Maintain precise documentation of interactions and resolutions in internal systems. • Utilize your knowledge of Medicaid and commercial insurance to assist callers effectively. • Collaborate with team members during the training period to gain a comprehensive understanding of processes and systems. • Ensure consistent attendance and reliability as part of a smaller, close-knit team. • Handle data entry and email correspondence to support healthcare operations. • Schedule appointments and perform order entry tasks as required. • Navigate Microsoft Excel and Word to complete administrative functions efficiently. • Adhere to internal guidelines and protocols during audits related to Medicare and Medicaid. Requirements • Proven experience in a call center or customer service role, ideally within the healthcare industry. • Strong familiarity with Medicaid and commercial insurance, with an emphasis on understanding the differences between programs. • Ability to document information accurately and maintain attention to detail. • Proficiency in using Microsoft Excel and Word for administrative tasks. • Excellent communication skills, both verbal and written, for handling inquiries and email correspondence. • Reliable internet connection and computer setup to support remote work. • Capacity to adapt quickly during a two-week training period with side-by-side guidance. • Strong commitment to attendance and teamwork in a smaller team environment. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .