Job Title: Customer Service Representative – Medicare Advantage Job Description: We are seeking a dedicated and professional Customer Service Representative to join our Medicare Advantage call center team. The ideal candidate will provide excellent customer service to all Medicare Advantage members, assist with coverage and claims-related questions, and accurately interpret benefits and policy provisions for all products. This role involves conducting research and follow-up for prompt resolution, working efficiently in a high-volume call center while maintaining a professional and polite manner, and advocating for the customer by explaining benefits in a detailed and courteous way. Responsibilities: + Deliver outstanding customer service to Medicare Advantage members. + Address coverage and claims inquiries with clarity and accuracy. + Interpret benefits and policy provisions across all products. + Conduct timely research and follow-up to resolve issues. + Maintain professionalism in a fast-paced call center environment. + Investigate and triage customer concerns and dissatisfaction. + Advocate for customers by clearly explaining their benefits. Skills and Qualifications: + Strong background in customer service and support. + Experience in a call center environment with an understanding of performance metrics. + Proficiency in Windows and Microsoft Office. + Excellent phone etiquette and a professional demeanor. + Effective problem-solving skills and efficiency in issue resolution. + Empathy and a customer-first mindset are essential. + Prior experience in healthcare is preferred. Experience Level: Intermediate If you are passionate about helping others and meet the qualifications for this role, we encourage you to apply. Join our team and make a meaningful difference in the lives of Medicare Advantage members. Pay and Benefits The pay range for this position is $19.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Salem,OR. Application Deadline This position is anticipated to close on Jun 30, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.