Category Customer Service Location Lewisville, Texas Job function Operations Job family Client Services Shift Day Employee type Regular Full-Time Work mode Remote

Health System Services Associate I - Lewisville, TX - Monday to Friday 8:00AM-5:00PM

Responsible for supporting assigned Health Systems Tier 1 accounts focusing on relationship management, problem resolution and escalation of issues. Troubleshoots both complex medical/technical and routine requests. 

Pay Range: $25.28+ per hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours Best-in-class well-being programsAnnual, no-cost health assessment program Blueprint for Wellness®healthyMINDS mental health programVacation and Health/Flex Time6 Holidays plus 1 "MyDay" offFinFit financial coaching and services401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of serviceEmployee stock purchase planLife and disability insurance, plus buy-up optionFlexible Spending AccountsAnnual incentive plansMatching gifts programEducation assistance through MyQuest for EducationCareer advancement opportunitiesand so much more!
Handle all customer inquiries received by telephone, fax or email regarding reporting of patient results, inquiries of tests and services, and concerns of service failures. Responsible for proactively identifying opportunities to reduce service failures for their accounts. Contact assigned clients to resolve routine matters related to patient testing and result reporting.  Report laboratory results to clients using established protocols. Document reporting or call history in the required format and maintain complete and accurate records.  Provide information concerning supplies, new tests, services and products. Provide education and guidance to clients about Quest Diagnostics lab processes. Troubleshoot both routine and complex medical/technical requests. Report and escalate client concerns using established protocols. Responsible for maximizing quality and efficiencies to meet department goals. Understands the importance of Quality Service and how to measure it. Perform other duties as assigned to meet the business needs or customer requirements. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position. 

QUALIFICATIONS

Required Work Experience:  

Minimum of 5 years of successful customer service experience. Previous medical or clinical laboratory background required. 

Preferred Work Experience:  

N/A 

Physical and Mental Requirements:  

N/A 

Knowledge: 

Knowledge of Medical Terminology and laboratory procedures required 

Skills:  

Demonstrated outstanding customer service, interpersonal and communication skills Ability to handle complex issues and remain composed in stressful situations Strong PC skills including Excel, Word, Power Point and Access Ability to multi-task and thrive in a fast-paced environment Solid organizational skills and problem-solving skills Customer Focused Detailed Oriented 

EDUCATION
Bachelor’s Degree
High School Diploma or Equivalent(Required)

LICENSECERTIFICATIONS

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. 

2025-87926

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.