The main task of a Health Online Customer Support Representative I, is to provide multi-skill/function type of support through various communication methods (phone, email and chat). They will assist different customer types who are using online products of Elsevier. The support provided are, but not limited to registration, account management, entitlements, account setup, troubleshooting, authentication and search functionsThe secondary tasks involved the documentation of the conversation between CSR I and the customer. Customer data, summary of the query and the resolution provided should be accurately documented through RightNow toolIn line with the responsibility of keeping with Reed Elsevier Philippines core values and competencies, the employee should develop and maintain positive working relationships with all contacts, both internal and external, to promote customer satisfaction and maximize individual and team performance. CSR I performing at this level is required to undergo training and certification to fulfill their daily responsibilities and deliver excellent customer service.

Qualifications:

- Bachelor's degree holder or Completed at least 2 years level in College (no back subjects/incomplete units)
- At least 1 year customer service in contact center environment or equivalent training (2 years preferred)
- Willing to work on business unit holidays and/or render overtime when necessary

- Analytical and can quickly learn process and product specifics as well as adapt to constant changing processes and tasks
- Self-motivated with positive attitude.  Ability to follow strict guidelines and standard operating procedures a MUST
- Must ability to work quickly in a fast-paced environment; work well as a team member and work well independently
- Excellent written and verbal communication
- Excellent customer service skills
- Excellent in multi-tasking

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