Position OverviewUnited Health Services (UHS) is seeking a detail-oriented Health Information Management (HIM) ROI Specialist to join our team. In this vital role, you’ll be responsible for processing medical record requests, ensuring compliance with HIPAA regulations, and maintaining the highest standards of confidentiality and accuracy. Your ability to manage records efficiently supports both patient care and organizational integrity. At UHS, we believe every connection matters—whether it’s with a patient, a provider, or a fellow team member. Your work behind the scenes helps ensure timely, secure access to health information, making a real difference in people’s lives. Join a team where your precision and professionalism create meaningful impact every day. Primary Department, Division, or Unit: Release of Information, UHS Health Information Management Primary Work Shift: Day Regular Scheduled Weekly Hours: 40 Compensation Range: $17.98 - $25.17 per hour, depending on experience ----- Job Responsibilities: + Review patient health records to verify authorization and confirm the appropriateness of each request for information based on applicable regulations and facility policy + Receive and process medical record requests submitted via electronic health record systems, walk-ins, telephone, mail, or fax + Confirm completeness and validity of requests by ensuring required patient identifiers, signatures, and dates are included according to HIPAA and organizational policy + Retrieve and compile relevant portions of the medical record from the electronic health record system, ensuring only the information specified in the request is released + Utilize patient portals and electronic health record software to deliver records electronically when appropriate and permitted by policy + Generate and issue invoices for applicable record copy fees, adhering to federal and state fee guidelines and ensuring accurate documentation for billing + Coordinate with internal departments such as UHS Business Office, Physical Medicine and Rehab, Ancillary Services, and Pharmacy to fulfill complex or cross-departmental record requests + Resolve customer and patient concerns related to delays in turnaround time, missing documentation, or clarification of request scope with professionalism and confidentiality + Maintain a quality performance accuracy rate of at least 98% through diligent attention to detail and adherence to regulatory and organizational standards + Achieve a productivity rate of at least 95% by managing daily workload efficiently and maintaining timely completion of requests Position Qualifications: Minimum Required: + High School Diploma or equivalent. + Working knowledge of electronic health records. + One (1) year previous experience in a release of information, Health Information Management or healthcare environment. Preferred: + Knowledge of New York State Rules and Regulations pertaining to HIPAA and Release of Information. ----- Why You’ll Love Working at UHS At United Health Services (UHS), we believe every connection—to patients, to purpose, to each other—makes a difference. That’s why we’re intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we’re here to help you thrive in work and life. A Culture of Connection – We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations. Comprehensive Benefits for Life & Family – We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection. ​Well-Being & Financial Security – From day one, PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards. When life gets tough, we’re here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet. ​Growth That Moves with You – With access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility, we help you grow wherever your passion leads. We also continuously review compensation to ensure market competitiveness and internal equity, so you can feel confident your work is valued and rewarded fairly. ​A Place to Call Home – Located in New York’s Southern Tier, UHS offers more than a career—we offer a lifestyle. Enjoy four-season recreation, affordable living, top-rated schools, minor league sports, craft brews, a close-knit community, and more, all within reach of the Finger Lakes, the Catskills, and major Northeast cities. ----- About United Health Services United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York’s Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the region’s population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers. At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation. Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve. Every employee plays a meaningful role in fulfilling our mission—we’d love for you to consider joining us! United Health Services is an Equal Opportunity Employer. ----- United Health Services, Inc. and the members of the UHS System neither are affiliated with, sponsored, endorsed nor approved by, nor otherwise associated with, Universal Health Services, Inc. (NYSE: UHS), UHS of Delaware, Inc. nor their affiliates, which can be found at www.uhsinc.com.