**Facility:** Baylor Scott and White Medical Center **Department:** Case Management - Comprehensive Care **Shift/Status:** Full Time, 40 hours/week Monday - Friday **About Us** Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values are: + We serve faithfully by doing what's right with a joyful heart. + We never settle by constantly striving for better. + We are in it together by supporting one another and those we serve. + We make an impact by taking initiative and delivering exceptional experience. **Job Summary** Your main role is ensuring every patient gets uninterrupted care from our healthcare team. Coordinate patient care seamlessly across different stages. Work with providers to achieve our priorities. **Essential Functions of the Role** + You will review reports to find patients needing adult preventative, diabetes, and other clinical services. You'll use patient records to create reports for care coordination. + Coordinating care is a team effort. Work with various teams and resources. Help find community resources for those in need. + Customer service is essential. You interact with patients, recommend services, schedule appointments, and assist with paperwork. Resolving concerns for patients and families is also part of your role. + To help patients manage health, provide approved education and telephonic engagement to ensure adherence to care plans. + Ensuring smooth patient transitions is crucial. You'll monitor patients moving between hospital, home, and their primary care providers. This involves follow-up tasks and updating care providers on critical issues. **Key Success Factors** + You excel in expressing yourself both in writing and speaking. + Showing exceptional attention to detail and top-notch time management skills. + You adapt communication to fit all audiences. You're empathetic, positive, courteous, and tactful. You soothe upset patients professionally. + You efficiently handle requests using digital and physical resources, providing accurate answers to patient questions. + Your data entry, numerical, and computer-based skills are exceptional, with a meticulous focus on detail. + You're capable of thriving in a fast-paced and challenging environment. **Benefits** Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: + Eligibility on day 1 for all benefits + Dollar-for-dollar 401(k) match, up to 5% + Debt-free tuition assistance, offering access to many no-cost and low-cost degrees, certificates and more + Immediate access to time off benefits At Baylor Scott & White Health, your well-being is our top priority. Note: Benefits may vary based on position type and/or level **Belonging Statement** We believe that all people should feel welcomed, valued and supported, and that our workforce should be reflective of the communities we serve. **Qualifications** + Possess a high school diploma, GED, or equivalent education + Have under (1) one year of relevant professional experience As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.