Orlando, Florida, USA
4 days ago
Health Center Concierge

Healthcare Without Rival
Premise's mission is to help people get, stay, and be well. We hope you will join us in our mission and experience why amazing health starts with amazing healthcare. For more information, visit www.jobs.premisehealth.com. 
As a Full Time Health Center Concierge, you'll provide care to client employees in our Health Center located in Orlando, FL.

Do you pride yourself on delivering top-tier, white-glove customer service? Do you have experience in a medical office, thrive in a fast-paced environment, and possess excellent organizational and time management skills?

If you're also computer savvy and fluent in Spanish or Haitian Creole, you might be the perfect fit for our team of talented Healthcare Concierges!

What We Offer:

Full-time role with competitive benefits

Generous PTO

A flexible schedule that supports work-life balance

Variety in your day-to-day responsibilities

Supportive, mission-driven team environment

Schedule Details:

10-hour shifts / 4-day work week

Rotating between two shifts:

A Shift: 6:45 AM – 5:15 PM

B Shift: 8:30 AM – 7:00 PM

Weekend rotation: One every 5 weeks (Saturday or Sunday, 8:00 AM – 6:00 PM)

Holiday rotation: Required to work at least two holidays per year

If you're passionate about patient experience and want to make a meaningful impact in a collaborative setting, we’d love to meet you!
Essential Functions: 

Greets patients with a smile and may assist them through the registration processExtends a warm and caring approach to all patients with a respect for diversityKeeps patient informed of wait times and manages visit expectationsHelps patients navigate the health center and escorts patients as neededEnsures health centers uphold Premise brand standards by posting only branded and approved materials, and maintaining a welcoming appearanceResearches a patient’s outstanding out of pocket expenses and resolves errorsResolves eligibility problems, incorrect claim charges and claim denialsResolves questions about whether services are condition specific or related to preventive careCoordinates information flow of benefits between dental, medical and other healthcare providers within the medical community.Assures correct application of specialist provider network status Care CoordinationCoordinates referrals for patients through insurance and other physician offices or specialistsFacilitates the transfer of medical records and lab resultsMay assist in the arranging of DME equipment following a discharge from the hospitalFacilitates the reviewing of test results with another physician for diagnosis confirmationCoordinates and makes arrangements for diagnostic testsCoordinates care for patients with complicated medical issuesFosters communications and coordinates benefits with insurance companies with the goal of creating a smooth patient centered experience.May require other duties as assigned.Job Requirements:  High School diploma/GEDPreferred Experience: Prior experience preferred.

Work-life balance is at the foundation of how decisions are made and where Premise is headed. We can only help people get, stay, and be well if we do the same for ourselves. In addition to competitive pay, Premise offers full-time team members benefits including medical, dental, vision, life and disability insurance, a 401(k) program with company match, paid holidays and vacation time, a company-sponsored wellness program, EAP, access to virtual primary care and virtual behavioral health at no cost for team members and their dependents. Additional benefits can be viewed here: https://jobs.premisehealth.com/benefits.
Premise is an equal opportunity employer; we value inclusion and do not discriminate based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy and related conditions), gender identity or expression, sexual orientation, age, physical or mental disability, genetic information, past, current or prospective service in the uniformed services, or any other characteristic protected under applicable federal, state, or local law.

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