Location: 600 De Maisonneuve Blvd W., 20th Floor, Montreal, QC H3A 3J2
(Hybrid work possible from the Quebec City clinic)
Status: Permanent, full-time (37.5 hours/week)
Schedule: Monday to Friday, daytime hours
The Impact You'll Have and What We'll Accomplish Together
At TELUS Health, we value excellence in every detail and recognize the exceptional impact of every professional. We believe clinical quality is a team sport — and that rigor can coexist with innovation and humanity. As a Health business consultant, you will play a strategic role in the continuous improvement of clinical practices, process optimization, and support for frontline teams.
Are you passionate about quality, care harmonization, and clinical talent development? Keep reading — this opportunity is for you.
How You Will Contribute
1.Quality Assurance | Best Practice Expert
Oversee the application of professional standards and best practices across all preventive and occupational health clinics in Quebec Review and update clinical procedures in collaboration with teams, based on field realities Develop and lead internal audits; prepare teams for external audits (e.g., professional orders, accreditations) Support professionals during evaluations, professional inspections, and in response to official requests Ensure standardized practices across sites to improve consistency and efficiency Keep computerized care methods and techniques up to date and supervise audit follow-ups Implement a continuing education program to promote ongoing improvement
2.Operational Support | Solutions Optimizer
Design and revise clinical tools (forms, questionnaires, collective prescriptions, etc.) based on evolving clinic needs Participate in the evaluation and implementation of new services, programs, or equipment Lead special projects at the regional or national level Support clinical leadership in developing initiatives that enhance agility and quality
3.Clinical Support | Team Partner
Provide clinical support to professionals for complex cases, escalations, and protocol or standard clarifications Collaborate in the onboarding of new physicians Participate in OH physician clinical meetings and serve as a liaison with clinical operations Develop harmonized clinical training modules and provide “train-the-trainer” coaching Work closely with the Medical Director on the analysis and management of critical clinical situations
Qualifications
Your Profile
Education: Bachelor of Science in Nursing Licensed Member of the OIIQ (Ordre des infirmières et infirmiers du Québec) Experience: Minimum of 5 years in a clinical role, with strong expertise in quality assurance, training, or practice management Languages: Fluency in French and English, both spoken and written
Key Skills:
Influential leadership, organizational skills, and results-oriented Ability to clearly and empathetically explain clinical issues Analytical mindset, attention to detail, and strong interdisciplinary collaboration skills Experience with clinical technology tools (e.g., EMR, EPC); proficiency with Google Workspace or MS Office
Advanced knowledge of English is required because you will on a regular basis interact in English withexternal parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its provincial scope
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.