**Description:** + To ensure the delivery of the brand promise and to provide exceptional guest service at all times. + To maintain positive guest and colleague interactions with good working relationships. + To provide a courteous, professional, efficient and flexible service at all times, following Park Hyatt Dubai Standards of Performance. + To be entirely flexible and adapt to rotate within the different sub departments of the Food & Beverage Division or any other Department of the hotel as assigned. + To be fully conversant with all services and facilities offered by the hotel. + To perform opening and closing procedures established for the Place of Work as assigned. + To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and upsell alternatives. + To ensure that the Place of Work and surrounding area is kept clean and organized at all time + To monitor operating supplies and reduce spoilage and wastage. + To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. **Qualifications:** + **Experience in Fine Dining or Luxury Hospitality** – At least 1–2 years of experience in a luxury hotel or upscale restaurant environment. + **Strong Leadership & Team Management Skills** – Ability to lead service teams, delegate tasks, and maintain high performance during busy service. + **Excellent Guest Service Skills** – Professional, courteous, and attentive, with a strong focus on guest satisfaction and personalized service. + **Fluent Communication Skills** – Proficient in English (additional languages are a plus), with clear and confident communication with guests and staff. + **Thorough Knowledge of Food & Beverage** – Solid understanding of menu items, ingredients, wine pairings, and service standards. + **T** **raining & Coaching Abilities** – Experience in onboarding, mentoring, and upskilling junior service staff. + **Attention to Detail & Presentation** – Keen eye for table settings, guest preferences, and the overall dining environment. + **Ability to Handle Complaints Professionally** – Skilled in resolving guest concerns calmly and efficiently. + **Familiarity with POS Systems & Daily Reports** – Comfortable handling billing, shift reports, and reservations systems. + **Flexible and Well-Groomed** – Immaculate personal appearance, punctuality, and willingness to work shifts, weekends, and holidays. **Primary Location:** AE-DU-Dubai **Organization:** Park Hyatt Dubai **Job Level:** Full-time **Job:** Bars/Restaurants/Outlets **Req ID:** DUB006341 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.