**Description:** **Operating:** · Ensures that minimum brand standards have been implemented. · It works closely with other employees in a supportive and flexible way, focusing on the overall success of the hotel and the satisfaction of hotel guests. · Collaborates with other departments. · Maintains a stock of all equipment and supplies for guests as needed. · It accepts orders and serves food and drinks to guests according to a set procedure. · It presents the menu, answers questions and suggests to restaurant guests food and drinks and services. · Fully familiar with all aspects of the Micros system. · Issues bills and receives payments · He performs the function of treasurer as needed. · It verifies the cash received and ensures that only real money has been withdrawn. · It verifies all credit cards presented by the guest before the card expires. · It strictly adheres to all policies and procedures with regard to cash registers and cash handling. · Knows and understand all the foods and beverages on offer and is able to recommend food and beverage combinations and alternatives to guests. · Understand basics of the reservation system and is able to seat people or split tables in hostess absence · Following checklist and ensure the full mise-en-place is completed before each shift · Acts as guiadance for junior TMs and leading helper or waiter on the floor in his section · Closes shifts in MICROS and following the closing policy with all necesary steps. · Carry assigned task from restaurant manager or asistent restaurant manager and is responsible for making sure they are completed for smooth operation **Customer service:** · It provides exceptional service for guests at all times. · It provides excellent service to internal customers in other departments as needed. · He handles all complaints and inquiries from guests and internal customers in a polite and efficient manner to make sure that issues are satisfactorily resolved. · It maintains positive interactions between guests and colleagues and builds good working relationships. · Establishes a professional relationship with guests **Human resources** · It reinforces Hyatt's values. **Other** · Actively participate in all trainings and meetings as needed. · He always behaves responsibly and positively represents the hotel team and Hyatt International. · It maintains strong, professional relationships with relevant representatives of competing hotels, business partners and other organizations. · It adheres to the hotel's rules and regulations, and in particular the policies and procedures relating to computer resources, fire, hygiene, health and safety. · It ensures high standards of personal presentation and care. · It responds to changes in the function of food and beverage according to the requirements of industry, society and hotel. · It shall perform all other reasonable duties and responsibilities assigned to it. **Primary Location:** CZ-Prague **Organization:** Andaz Prague **Job Level:** Full-time **Job:** Food and Beverage **Req ID:** PRA000352 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.