Service Delivery Leadership:

Ensure seamless execution of all OT/IT cybersecurity service delivery operations, meeting stringent timelines and quality benchmarks. Manage the end-to-end lifecycle of cybersecurity projects, from initiation to closure, including risk assessments and compliance adherence.

Operational Excellence:

Establish robust processes, workflows, and frameworks for efficient and scalable service delivery. Drive continuous improvement initiatives to enhance service quality, cost efficiency, and operational performance.

Engineering Oversight:

Supervise engineering teams to ensure the development of secure, high-quality solutions for OT/IT environments. Provide technical guidance and resolve escalations related to service delivery, ensuring alignment with industry best practices.

Client Engagement:

Collaborate with clients to understand their cybersecurity requirements and customize solutions accordingly. Maintain strong client relationships to ensure satisfaction and long-term partnerships.

Cross-functional Coordination:

Collaborate with other departments to ensure seamless execution of strategic initiatives, including cybersecurity projects and solutions. Drive process innovation and foster a culture of operational excellence across the organization. Bachelor’s degree in Engineering, IT, or related fields; certifications in project management (e.g., PMP) preferred. 15+ years of experience in service delivery, project management, and engineering within the cybersecurity domain. Strong understanding of OT/IT environments, industrial cybersecurity, and secure networking practices.