At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. We need great Actuaries who want to be part of something bigger than finance alone. Because the better we can nurture our financial wellbeing as an organisation, the better we can support and make a difference for our customers when they need us most. By ensuring our products are well designed and priced, analysing business performance and ensuring proper management of insurance policies in-force, you’re not just safeguarding AIA’s financial wellbeing. You’re securing a better future for the people and communities we serve - today, tomorrow and for generations to come.

If that interests you, read on. 

About the Role

Oversees new business underwriting processes for AIA Hong Kong. Ensures the underwriting teams in HK and Malaysia Shared Service (OSS) work smoothly and effectively. Reviews and recommends improvements to workflow and systems to ensure high quality underwriting decisions while enhancing efficiency and customer and distributor experience.

Responsibilities:

Strategic Planning & Performance EvaluationDevelop strategic initiatives with roadmap and workplans for UW function in support of AIA Hong Kong’s strategic priorities (e.g. Operations modernisation, HNW, and MCV business) Support and enable the development and launch of new products & services offered and other significant changes in the marketMaintain oversight of the strategy, budget and required support for execution, track progress based on agreed metrics and evaluate results of UW initiativesDefine quantitative & qualitative metrics, corresponding threshold/ target and weight for performance evaluationCreate/ update scorecard based on updated metrics and track defined metrics & performance of UW functionMonitor and manage people resources to support and achieve company’s KPI on business targetConduct semi-annual performance review and monthly review on individual KPIs and provide feedback for UW functionProvide consolidated client and intermediary feedback to CLO to ensure appropriate co-ordination is undertaken and resources allocated to meet customer requirementsIdentify under-/ high-performers and keep high-level tracking on career development of talentsDetermine appropriate rewards and recognition for UW function and communicate rewards and recognition to relevant team members

Operations transformation & Digital/AI enablementDevelop strategies for operations transformation, including digital and AI, in support of AIAHK strategic plan and initiatives initiated by Group OfficeCraft out and communicate relevant initiatives with timeline, roadmap, budget and targets with UW functionEnhance STP rate to reduce overall pending to enhance TAT to further improve customer experience on our onboarding journeyLiaise with TDA on resource needed for UW digital and AI initiative executionTrack overall progress and key metrics defined for all UW initiatives

People Management Develop talent pool to meet specific business needs including MCV, HNW and business partner capabilitiesUpskill OSS (Malaysia) resources and transfer more complex tasks tasks to OSS over timeReview and approve proposed actions & contingency plans on resource mobilization issues in UW functionReview effectiveness of demand forecast & resource allocation mechanism in UW function

Customer-centric Service DeliveryCommunicate SLA expectations, and evaluate daily operation efficiency for OSS UW functionCollaborate with parties across lines of business to provide best-in-class services to customersEnsure operating procedures, practices, reporting and controls comply with all regulatory requirementsEnsure process alignment and efficiency with overall Life Operations and integrate seamlessly across processesMonitor operation performances against strategic targets (e.g. VONB, OPAT, Excess EV Growth), and review operational & servicing targets for continuous improvementImplement strategy for effective cost managementProvide inputs on operational issue resolution, identify and collaborate with relevant parties to resolve roadblocks in OSS UW functionIdentify non-TDA process improvements in UW functionReview, prioritize and approve initiative outcome, timeline, roadmap and budget for executionOversee initiative execution progress, measure initiative outcomes, and provide inputs to resolve roadblocksConduct regular reports to HK CLO on initiative outcomes

Strategic Workforce Planning, Hiring, Talent Development & ManagementDesign talent strategy and define required capabilities/ critical roles within UW functionDesign optimal org structure & no. of employees, and forecast future supply of capabilities for UW functionPerform capability gap analysis and translate gap into roles/ headcount needed for the function in future stateDefine measures & action plans to address shortfall/ surpluses within the function (e.g. training, outsourcing)Design recruitment strategy and select optimal sourcing channels for target roles for the functionDefine and sign-off on required knowledge/ skillset and competency model for UW functionCarry out gap analysis of employees' JDs and performance evaluation to identify missing competenciesProvide inputs on technical/ cross-training content and train the trainers in UW when neededTrack progress and assess effectiveness of technical/ cross-training execution in POS functionManage employee satisfaction level and attrition of UW functionIdentify and nurture potential successors

Requirements:

Bachelor’s Degree in any disciplinesMinimum of 15 years of experience in insurance operations & UW with supervisory and management experienceProven ability to multi-task in a fast-paced environment and manage diverse prioritiesStrong knowledge of insurance operations, shared service operation & etcGood knowledge of budgeting and forecastingStrong leadership and management skillsExcellent interpersonal and communications skillsExcellent leadership and people management skills in managing a large and diverse team.Result-oriented, aggressive, and innovative Proactive in problem solving in a fast-moving industryExperience in project management is an advantageDemonstrated sophisticated analytic capacity and business thinking

Others:

You are required to obtain relevant license if your job involves in regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

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