**Head of Telephones** The Head of Telephones is responsible for overseeing the Switchboard Department, ensuring timely, accurate, and courteous handling of all incoming and outgoing calls, messages, guest inquiries, and emergency situations\. This position plays a key role in creating a positive first impression for our guests\. **What will you be doing?** As Head of Telephones, you will lead the daily operations of the switchboard team and ensure that all communications are handled with the highest level of professionalism and efficiency\. Your responsibilities will include: + Oversee and coordinate the daily operations of the telephone/switchboard department\. + Ensure prompt, polite, and effective handling of all guest inquiries and requests\. + Guarantee accurate and timely delivery of messages for both guests and hotel management\. + Maintain thorough knowledge of hotel services and facilities, using upselling techniques when appropriate to promote offerings\. + Handle emergency calls immediately and relay all necessary information clearly and accurately\. + Consistently demonstrate a high level of customer service\. + Comply with all hotel security protocols, fire safety regulations, and health and safety standards\. + Attend training sessions and development programs as required\. + Stay informed about local attractions, landmarks, and hotel surroundings to assist guests with accurate information\. + Adhere to all brand standards and operational procedures\. + Provide support to other departments as needed\. **What are we looking for?** Head of Telephones at Hilton represent the brand by delivering exceptional service to our guests and working collaboratively with team members\. To thrive in this role, you should embody the following qualities, skills, and values: + A positive attitude and excellent telephone communication skills + A strong commitment to delivering outstanding guest service + The ability to work independently and as part of a team + Proficiency with IT systems and telecommunication tools **Preferred qualifications include:** + Previous experience in a guest\-facing or customer service\-focused role **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands \(http://jobs\.hiltonworldwide\.com/our\-brands/index\.php\) \. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\! **Job:** _Guest Services, Operations, and Front Office_ **Title:** _Head of Telephones_ **Location:** _null_ **Requisition ID:** _HOT0BRW4_ **EOE/AA/Disabled/Veterans**