Bring your expertise to JPMorgan Chase. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class.

As a Head of Strategic Analytics for Mortgage Servicing team you will lead a high-performing analytics team within Risk Management. Utilizing advanced statistical methods and risk judgment, you will anticipate emerging risks, drive strategic decisions, and support responsible growth across a $1T portfolio. As a leader of leaders, your insights and commitment to continuous improvement will foster a culture of excellence, directly impacting business performance and operational effectiveness.

 

Job Responsibilities:

Lead risk analytics for a $1T mortgage servicing portfolioDeliver strategic insights and recommendations to the Head of Mortgage Servicing, Home Lending Chief Risk Officer, and regulatory exam teamsCollaborate cross-functionally with Finance, Product, Risk Oversight, Loss Forecasting, and Operations to empower evidence-based decision-makingDevelop and execute advanced analytics strategies addressing portfolio dynamics (inflows/outflows, delinquency, forbearance, taxes & insurance, fixed/variable rate trends, natural disaster impacts, loss mitigation, construction, and bridge segments).Ensure timely and high-quality reportingOversee SAS/SQL programming (e.g., ORACLE, Teradata) to integrate large datasets and extract actionable insightsPresent complex analytical findings in a clear, strategic manner to senior stakeholdersManage dashboards and reporting tools to track key risk metricsLead process improvement and innovation initiatives to enhance analytics quality and efficiencySupport internal and external audits through robust documentation and controlsMaintain a resilient internal control framework that balances productivity and risk mitigation

Required Qualifications, Capabilities, and Skills:

Possess 7+ years of experience in Credit Risk or AnalyticsDemonstrate 3+ years of experience leading teams of 10+ employees, including managers of managersHave 3+ years of experience within a major financial institutionHold a Bachelor’s degree in Finance, Data Analytics, Economics, Statistics, Mathematics, Computer Science, or a related fieldExhibit strong analytical and problem-solving skills with a proven track record of generating actionable insightsShowcase excellent communication and presentation skills, with demonstrated influence on senior stakeholdersDisplay exceptional organizational skills and ability to manage a substantial book of work and multiple stakeholder priorities in a fast-paced environmentMaintain meticulous attention to detail and a strong track record of delivering high-quality work

Preferred Qualifications, Capabilities, and Skills:

Experience in mortgage servicing, risk analytics, or financial services5+ years of hands-on experience in SAS and/or SQL programming (ORACLE, Teradata).Proven track record of innovation and process improvementProficiency in executive storytelling and data visualizationExperience collaborating with geographically diverse teams (e.g., in India and the US)Familiarity with advanced analytical tools (e.g., Tableau, Alteryx) and techniques (e.g., logistic regression, principal component analysis)Strategic mindset with a passion for leveraging analytics to drive business performance