Head of Shared Services and HRIS
The Head of Shared Services, Workforce Analytics and HRIS is a strategic role leading and managing the effective operations of the HR function enabled with a strong HR technology platform in a high-growth, multi-state environment. Operations include management of employee inquiries, partnering with the HR function and outside service providers and may include other services such as payroll processing, immigration, onboarding, and offboarding. This role is responsible for HR people data, processes, and transactions to support HR programs company-wide while ensuring all company policies and required governance and controls are in place. Additionally, the leader is responsible for the strategy planning, implementation, and oversight of the HRIS platform and other HR related systems to drive HR strategic priorities and business strategies. The Head of Shared Services, Workforce Analytics and HRIS drives the use and interpretation of HR metrics, analytics, and dashboards while ensuring appropriate data access considering data sensitivity and privacy. The leader in this role will have a solution-oriented mindset and an ability to drive the creation of new ways of working while understanding best practices and risk mitigation. This role also partners with key business and HR leaders to align HR operations and technology with organization strategies and strategic priorities to drive business results. Creating and maintaining strong relationships with stakeholders involving Executive Leadership, the Corporate Development team and leaders of the Information Technology, Finance and second and third-line Departments, are critical to success in this role. Additionally, the leader will work closely with various regulators.

Key Responsibilities and Duties

Collaborates with senior leadership to understand the bank’s goals then drives the design and evaluation of HR strategies through analytics, metrics and insights to align with overarching organizational growth. Ensures that all HR related administrative forms, reports, processes, and audits are completed accurately, timely, and in compliance with company policies and relevant local, state, federal, and provincial regulations for HR recordkeeping, audits, and compliance. Directs HRIS, Workforces Analytics, and Operations functions ensuring compliance with multi-state regulations, leading the implementation and design of how work is carried out in the HR department. Understands complex processes such as human capital planning and workforce planning to provide analysis that will move the bank forward and enable data-based decision making. Oversees the execution of HR operational activities and data management. Serves as a point of contact for HR-related inquiries and provide timely and accurate responses while resolving any issues or concerns while driving employee satisfaction. Identifies optimal solutions that meet the needs of the HR functions by recommending process improvements, system enhancements, work structures, and alternatives based on specific needs, while understanding best practices and risk mitigation. Develops a HRIS road map aligned with business and HR priorities. Evaluates and drives the implementation and success of the HR eco system (HCM and all HR technologies and modules). Responsible for system administration duties and ensures data security configuration/change requests are aligned pursuant to governance model/internal controls. Creates and/or modifies reports, dashboards, extracts, imports as needed; delivers accurate and insightful KPI reports, dashboards, and data to cross-functional stakeholders.

Minimum Qualifications

8 years of experience in HR Leadership Previous background supporting HR Operations  Previous background utilizing advanced analytics

Preferred Qualifications

10 years of experience in HR Leadership Enterprise Project Management experience Previous experience in the banking industry

Educational Requirements

University (Degree) Preferred

Work Experience

8+ Years Required; 10+ Years Preferred

Physical Requirements

Physical Requirements: Sedentary Work

Career Level
10PL