The Global Safety and Security team at DoorDash is dedicated to safeguarding our people, property, operations, brand, and reputation. We manage safety and security risks across the business, delivering value through agility, innovative technology, and a people-first mindset. Our team is proactive and always ready to respond, ensuring the safety of our people anytime, anywhere.
About the RoleWe are seeking an experienced Head of Protective Services to lead and develop DoorDash's executive protection program. You will be accountable for designing, implementing, and managing a comprehensive protection strategy for C-suite executives, board members, and other key individuals. This hands-on position will demand tactical and operational leadership and strategic oversight, ensuring security measures remain robust while aligning with DoorDash’s operational goals. In this high-stakes role, you will oversee complex protective operations across various regions and environments, utilizing advanced technology and executing top-tier security solutions. You will collaborate with internal teams and external partners to identify and mitigate threats while driving ongoing and measured enhancements in the program.
You’re excited about this opportunity because you will… Be a Player and Coach–Lead and execute from the front, setting the standard for operational excellence and mentorship and ensuring your team is equipped to handle complex global protection missions with precision. Drive Strategic Security Programs–Develop and execute a tailored executive protection strategy, integrating proactive measures while ensuring efficient operations in high-risk environments. Ensure Operational Mastery–Oversee and lead the executive protection program's daily operations, optimizing resources, logistics, and staffing to ensure the highest security standards without disrupting business operations. Leverage Advanced Security Technology–Implement cutting-edge security technologies such as surveillance systems, real-time threat monitoring, advanced communications systems, and defensive measures to enhance the protective services program. Respond and Manage Crisis–Execute comprehensive threat management, rapidly addressing security incidents, using a proactive intelligence-driven approach to mitigate risks, and ensuring rapid resumption of normal operations. Collaborate with Leadership–Work closely with C-suite executives, board members, Legal, Finance, and other key departments to ensure seamless coordination and alignment with organizational objectives. Build Trust and Confidentiality–Develop strong relationships with covered individuals and their families, balancing confidentiality, safety, and trust. Optimize for Low Friction and Efficiency–Create systems and processes that streamline protective operations, automate key workflows, and reduce friction for the covered individuals, enhancing coordination and improving response times. We’re excited about you because you bring… Extensive Experience–Over 12 years in executive protection or related high-level security roles, with at least 7 years of leadership experience managing complex protection programs. Global Security Expertise–A proven track record of managing protective operations in challenging global environments, including regions with heightened security risks or geopolitical instability. Crisis Leadership–Experience handling complex, high-stress situations involving physical security breaches and incidents, cyber threats, and emergency responses, demonstrating exceptional leadership under pressure. Comprehensive Certifications and Training–Advanced certifications and specialized training in tactical operations, emergency medical care, defensive driving, and counter-surveillance techniques. Strategic and Operational Acumen–A strong ability to balance operational needs with strategic vision, driving protection initiatives while managing resources, budgets, and technology integrations effectively. Technology Integration Expertise–Deep understanding of advanced security technologies, including surveillance, communications systems, and cybersecurity protocols, with the ability to integrate these systems into protective operations. Cultural Sensitivity and Emotional Intelligence–The ability to manage the complex and various needs of covered individuals and their families, fostering a trusting relationship while maintaining the professionalism required for such a critical function. Advanced Protective Intelligence and Risk Management–Expertise in identifying and analyzing global threats, understanding geopolitical and cultural risks, and ensuring effective mitigation strategies to safeguard key individuals. Clear and Effective Communication–Strong communication skills, with the ability to convey complex security matters in a straightforward, non-alarming manner, ensuring covered individuals are informed and prepared for potential threats. Results-Oriented Leadership–A proactive, innovative leader focused on delivering measurable outcomes, continuously improving protective services, and ensuring optimal security measures are always in place. Educational and Professional Experience–A Bachelor’s degree or equivalent professional experience, with a preference for candidates with advanced security or business management qualifications. Results-Orientation–A proven ability to define and achieve measurable, time-bound outcomes. Global Travel Flexibility and Critical Support Availability–Willingness to travel globally as needed (approximately 35%) and the ability to respond to security events and critical escalations at all hours and days as required.
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