Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

As our Head of HR Operations, US, this role will be responsible for overseeing the HR delivery service and HR COO teams across the country in respect of provision of advice and guidance on the full Operations, to include payroll, third party management, service, risk, business change, risk management, etc.

The role will be required to:

Ensure that the service is delivered efficiently with full alignment with the global people strategy and people priorities in region - In partnership with the Head of People and people SMEs

Ensure consistent application of the risk framework in region

Oversee HR service quality ensuring consistently high standards of customer outcome

Manage conflicting priorities and ensure prioritization in line with the plan

Ensure compliance with local regulatory requirements, labour laws and regulations

Oversee local reporting, including regulatory reporting, internal and external audits, statutory reviews, etc

Oversee the management of operations related activities, including payroll, third party management, etc

Drive the implementation of key change initiatives and activities

Identify opportunities to improve processes, achieve targets and metrics, simplify and improve the efficiency and capability of the function

Oversee financials and manage local resource allocations and budget

Manage stakeholder expectations in relation to products, services and potential solutions, alternative options, cost implications and other considerations to drive the right outcomes that meet legal and regulatory requirements

Support the development and capability of the HR COO team members

Support the Head of People to maintain relevant oversight and monitoring of people risk

For this role, HSBC targets a pay range between $160,000.00 and $225,000.00

The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.