The opportunity

Delaware North UK is hiring a full-time Head of People Operations to join our collaborative team at the incredible London Stadium in Stratford, East London. In this exciting environment, there is always something different to get excited about. As Head of People Operations, you will be leading a people team to deliver on business goals, guiding them through engaging people-focused policies and best-in-class practices, while identifying improvement opportunities, developing strategies, and implementing solutions. If you are the driven and personable leader we are looking for, eager to inspire, engage, and empower team members while managing positive change, take a shot at your new job with us. Join our valued team in this fantastic venue and apply today to kick off your new career.

Pay

The expected pay for this role is Competitive

What we offer

Lofty goals? We have them too. At Delaware North UK, we like a challenge, and talent and hard work are rewarded. Here, you’ll find yourself working at the coolest venues with some of the best team members. We’re looking to create the future of hospitality, so if you’re ready to take the next step, score your next career goal with us and see why Delaware North is your best move yet. As our team member, you’ll receive:

A generous 33-day holiday allowance (including bank holidays)Favourable pension contributionsFree meal on event daysExperience in a dynamic workplace with the rest of our most exciting year ahead hosting major sporting events and concerts in 2025, where it will be our biggest year yet, including West Ham United in Premier League football, UK Athletics Meet, Sam Fender, East London musical icons Iron Maiden taking the stage, and more!

Help us delight the world by applying today.

What will you do?

Oversee team planning and distribution for event and non-event schedules, supporting the people team to ensure exceptional quality and appropriate quantity of team members at the London Stadium

Assign responsibilities to the people team members to support building strong relationships with Delaware North workforce to maximise engagement and performance

Set and monitor direct booking and agency partner ratios, tracking KPIs to ensure effective staffing solutions

Ensure team members are fully trained on the Time and Attendance System, building accurate templates and repeating rosters for optimal operations

Manage agency relationships, proactively communicate with team members, and collaborate with operations and Talent Acquisition teams to support payroll processes, develop training, retention strategies, and build up the internal casual workforce

More about you

Degree in a related field or 5+ years’ experience, including 2+ years’ experience in a similar organisation and role with a variable workforce, and managing multiple agency relationships; part CIPD Qualified or equivalent is beneficial

Knowledge or ability to use an HR information system, including accessing, inputting, and compiling data

Superior skills in written and verbal communication, interpersonal, relationship building, customer service, and presenting, as well as organisation, time management, prioritisation, and project management

Ability to travel and work at the London Stadium, and possibly other venues as necessary

Who we are

Home to the Hammers and UK Athletics, London Stadium is no stranger to presenting word-class events, with Delaware North managing the hospitality services of the 60 - 80,000 seated stadia since 2015. As one of the UK’s most iconic sports and entertainment venues, London Stadium has hosted incredible events, with Delaware North team members making countless connections, leaving lasting impressions on guests. From its start as hosting the 2012 Summer Olympics, London Stadium has grown to hold a vibrant portfolio of world-class sporting events, from holding Europe’s first MLB Series, games from the IRB 2015 Rugby World Cup, to a range of Athletics events with the annual IAAF Diamond League, and hosting both the London 2017 World Athletics Championships and 2017 World Para Athletics Championships, the first location to ever hold both events in the same year.

 

There have been many exceptional music events taking stage at London Stadium, with this year being no different, showcasing a show-stopping night with Sam Fender, with a homecoming performance from East London giants, Iron Maiden in 2025. There is never a dull moment at London Stadium, so if you want to earn new fans every day, apply to join our team.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can\u2019t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you\u2019re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we\u2019re invested in helping you achieve your career goals.

Together, we\u2019re shaping the future of hospitality \u2014 come grow with us!