By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Head of Operations

Head of Operations

Job Location: - Anywhere in the UK 

Job Type: Permanent 

Remuneration: Competitive salary taking into account skills, experience and qualifications 

We have a fantastic opportunity for a Head of Operations to work anywhere in the UK. 

This pivotal leadership role is responsible for overseeing the operational delivery of TPA Property services, with a particular focus on the Lloyd’s and London Market portfolio. Acting as the strategic deputy to the Director of TPA Property, the role carries significant authority to drive operational excellence, lead transformation initiatives, and manage senior client relationships.

The role will lead the Lloyd’s and London Market Property claims teams and act as a senior point of contact for escalations, strategic discussions, and client development. The role will include contributing to and monitoring operational budgets, including salary costs, bonus structures, and margin contribution. It involves working closely with multiple departments across the business such as Compliance to support risk management initiatives and ensuring compliance with regulatory requirements, internal policies, and client protocols.

The successful candidate will ensure outstanding claims handling and client satisfaction, while fostering a high-performing team culture. With delegated responsibility for strategic decision-making, this role is instrumental in shaping the future of the Property claims function, contributing to business growth, innovation, and continuous improvement. It offers a unique opportunity to influence the direction of a key business area, while maintaining hands-on involvement in service delivery and stakeholder engagement.

The skills you will have when you apply: Strategic Leadership – Proven ability to lead large, complex claims operations with a focus on Lloyd’s and London Market Property portfolios, driving performance and transformation initiatives.Client & Stakeholder Management – Skilled in building senior relationships across clients, brokers, and market stakeholders, acting as a trusted escalation and strategic contact.Operational Excellence – Strong track record in delivering high-quality service, meeting SLAs and KPIs, and implementing digital and process improvement strategies.Financial Acumen – Experienced in managing budgets, forecasting, and contributing to margin improvement through commercial insight and cost control.People Leadership – Demonstrated success in leading hybrid teams, mentoring talent, and fostering a culture of engagement, development, and accountability.Market & Regulatory Expertise – Strong understanding of Lloyd’s and London Market protocols, delegated authority frameworks, and compliance with regulatory and contractual obligations.Existing or intention to ACII or equivalent professional qualification.The skills that will be developed once working: We will provide all the Sedgwick specific training you need to thrive in this role 

What we’ll give you for this role:  

Remuneration & more 

Competitive salary taking into account skills, experience and qualifications A Self Invested Personal Pension Scheme (SIPP) Holiday allowance of 25 days plus bank holidays Flexible working from our office or your home 

Health & support 

Private healthcare plan (including pre-existing conditions) Life assurance Employee assistance programme for employee wellbeing   Group Income Protection   

Other benefits 

Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications Discounts on various products and services 

This isn't just a position, it's a pivotal role in shaping our industry 

At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education.  

Together, we're not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry. 

Next steps for you: 

Think we'd be a great match? Apply now – we want to hear from you. 

As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.  

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).  

#LI-HYBRID

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.