At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.

To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.

If you believe in developing a better tomorrow, read on. 

About the Role

The primary objective of this position is to strategically lead and drive enterprise-wide operational excellence by enhancing efficiency, optimizing cost structures, and improving service quality. The role is accountable for fostering a culture of continuous improvement through proven methodologies such as Lean and Six Sigma, while ensuring the standardization and simplification of core business processes. The Head of Operational Excellence will establish and monitor key performance indicators (KPIs), lead change management efforts, and collaborate cross-functionally to identify, prioritize, and execute high-impact initiatives that align with organizational goals and deliver sustainable value.

Lead the Operation Excellence (Opex) team in the development and deployment of Continuous Improvement Master Plan.Manage team to implement continuous improvement measures using standardized Lean/Six Sigma-based tools to simplify processes toward digitalization, improve TAT, and Customer Experience.Coaching support for functional leaders on subjects related to Operation Excellence, Lean leadership and management systems. Build strong relationships in their respective partnerships, becoming intimate with their mission, processes and requirements.Gain a firm understanding of the operational needs of the leadership team, and their oversight of processes, methodologies and corrective actions in order to help the leadership team identify and prioritize opportunities for improvement using Operation Excellence principles and methodologies.Using robust change management skills to communicate across the organization to ensure key stakeholders are aware and supportive of changes and their benefits, at all levels of the organization and locations as required.Consolidation and doing analytics related to a number of Operation reports, e.g. budget consolidation, monitoring and analysis; ERM exception reporting; SLA/KPI reporting; routine Ops reporting; presentations for MBRs; Group COO forums, Group EODB forums, etc.Lead to co-ordinate company-wide portfolio of projects (for annual Strategy Planning) and then ensuring on time and quality completion of any associated regular reporting for Group EODB team.Other responsibilities in this team include BCP coordinator, Risk/Incident Event coordinator and Operations Data Owner.

Job Requirements:

Bachelor’s degree (S1) Degree in Technical/Information System/Other related educationsApprox. 5+ years leadership in Operation Excellence with a focus on Lean required, preferably in the service industry.Certifications/licenses Six Sigma Black Belt & Kaizen are an advantage
(are an advantage)Must be experienced in managing complex and sensitive operational challenges.Adapt at identifying issues, driving to root cause and able to negotiate solutions.Competent use of statistics related to business improvement metrics and operational performance.Able to define problem statements and required outcomes based on cost benefit analysis linked to business objectives.Strong interpersonal skills to effectively deal with internal customers; foster open upward and downward communication within the organization built on mutual respect.A proven record of accomplishments in continuous improvement events/projects, team leadership and problem-solving, demonstrated success initiating change and influencing at all levels.Strong coaching experience, extensive application of Operational Excellence methods and tools.Experience in applying systematic and rigorous analytical methods to improve processes, including the following methodologies/tools: Six Sigma (DMAIC), Value Stream Mapping, Control Plans, Mistake Proofing, Root Cause and Corrective Action, Kaizen, 5S.Well-developed and effective verbal and written communication skills used in working with peers and employees at all levels of the organization.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

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