About Charlotte Tilbury Beauty
Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.
Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.
Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.
About the role
As the Head of NPD, within the pivotal Product Development department, you will be focused on creative conceptualization of a product idea with the ability to bring a product to life on a page and inspire 360 teams in the activation plans. This role will oversee and manage the day-to-day developments and be the main supplier contact for their category. They will have the ability to delegate and coach along the way while keeping the team motivated and acting as timeline guardian for projects, managing upward when necessary. The role will naturally take on more complex developments and projects with high visibility so their ability to foresee potential future obstacles and work with their line manager to mitigate risk is important.
The Head of NPD will report to the NPD Director and will,
Lead the team of Senior Managers to secure and maintain a reputation of category experts, knowing the category and competition inside and out. Fuel NPD calendar with innovative product conceptualization with a focus on Complexion and Colour. Work closely with Brand Marketing to develop strategic planning of 3 year rolling innovation calendar aligned with business goals, taking initiative to regularly present market trends and innovation. Work cross-functionally and internationally to drive ideas from conception to execution, segmenting customers and territories and developing the right product proposition. Complete project management of multiple CPAs (20+ projects) and people, to deliver key product launches from concept, throughout development to launch, assessing needs and mitigating risk at each stage through clear communication and action plan alignment cross functionally. Represent the product development team in all communications with marketing, sales, creative and often leadership team - ability to present / founder facing. Delivery of projects on time and within budget. Ability to story tell and collaborate creatively to define the innovation and product marketing hook with a customer and industry expert lens. Ability to influence and troubleshoot in high pressure situations. Skilled at efficient process management and implementation. Work with Procurement to identify the right suppliers for each project, ensuring innovation remains at the forefront. Regular interface with Supply Chain team to manage project logistics and flag issues appropriately when they arise. Attendance in weekly NPD meetings, presenting to founder with support of Director of NPD. Creative thinker to find solutions when projects fall off track. Travel required to meet suppliers, execute onsite formula approvals, trend research. Utilize knowledge of avg formula and packaging COGs and partner with procurement to negotiate best COG. Present innovations to senior Commercial teams during forecast briefings. Work with Pro-Artistry team to co-create ranges and manage approval process considering all feedback. Travel required to meet suppliers, execute onsite formula approvals, trend research.